Engagement Manager

Overview:
We are seeking an individual who embodies the proactive and energetic traits necessary to excel in a dual role of Account Management and Pre-Sales Consulting/ Principal Business Analyst. This position requires a strategic thinker with robust cross-functional engagement skills, an aptitude for storytelling, and a knack forproblem framing; being able to translate ambiguousscenariosinto actionable initiativesthat propel client growth and productivity.The ideal fit for the role would be someone who:

• Hasa track recordof hitting revenue targets for an existing account

• Hasbeen responsible forthe successful delivery projectsfor that account

• Knows consulting frameworks and models todecompose complexclientsituations

• Hasthe ability totranslate businessneedsintostructuredrequirements / solution design

• Has the knack of pulling datafrom backend / reports and performadhocanalysis

Location& Travel: Preferencefor New York or Chicago. Becausethe role would service multiple clients inpotentiallydifferent geographies, significant travel may berequired(30% to 50%).

Responsibilities:
The successful candidate will thrive in dynamic environments where theyhave the ability toindependently shape the trajectory of an account.

• Process& Outcomes

• Assume transition of account fromNewLogo team.

• Outline goals and roadmap foraccount.

• Achieve approximately 20%year-over-yearrevenuegrowth foraccount.

• Collaborate with Delivery, Capability, and Product teams todevelop andrealizeclientroadmapand Fractal goals, with particular focus on enabling Delivery teams.

• Bridge and translate complexclientbusiness needs into detailedanalyses andfunctionalor technicalspecifications.

• Lead ‘clientinterventions’togenerate impact(outside of revenue growth).

• Prevent escalations(e.g.quality, consistency, and integrity); performing as an escalation pointshould theyoccur.

• Transition the account toa more formal Account Manager and Delivery structure once account size achieves a certain scale.

• People

• ExternalStakeholder Management:

• Be seen by client leadership as the main partner for business transformation.

• Secure awareness and engagement at the highest organizational levels possible, whilemaintainingrelationships with peers and juniors.

• Identify, organize, andfacilitatecollaborativeclientworkshops,user interviews, and solution walkthroughstoscope open-ended or layered problem statements

• Work withNearshore /offshore team withdissecting client requirements &support on Solution design

• Internal Team Management

• Manage direct reportsas necessaryto achievegoals;including contingency resources

• Influence extendedcross-functionalteams to help generate theoutcomes intended.

• Able to perform data pulls from backend, reports and performadhocanalysis

• Support on QA including review of test cases and signing off on QA results

Qualifications:

• About 10 to 12yearof progressive responsibilitywithinconsulting organizations notwholly dissimilarfromFractal.

• Extensive knowledge ofCPGindustry – sufficient foroperatingindependently innumeroussituations.

• Ability to articulateclient value fromanalytics, AI,orGenAI(advanced certifications inAI technologiesa plus).

• Strong background indata analysis andAI/ML; includingexposure to data engineering / modeling and Design Thinking.

• Ability toeffectivelyrun a large scale and distributedprogramsusing PMBOK techniques(PMI,Prince, Agile, Scrum, Lean, etc.certificationa plus).

• Some exposure toworking withinan offshore Delivery modeland global client delivery.

• Some deep level ofexpertisein a functional area (e.g.dComm, Supply Chain,PowerBI, Python) to form a ‘T-shape’ of skills.

Traits and Skills Needed:

• Empathy: Operatein the ‘voice of the client’ todefine and advocate client-centric solutions; considerate of the client goals, organization, and dynamics.

• Storytelling & Presentation:  Ownnarrative creation and artifact development / validation for a variety of client engagement types – approach notes, proposals, QBRs, etc.

• Pattern Finding & Rapid Prototyping:  Buildreusable assets, templates, and frameworks to support the sales-to-delivery journey. 

• Bias for Action:Self-motivation and ownershipwith high adaptability to handle multiple contextsand continually reprioritize.

• Curiosity:Interestinanalytics,technology,and industry trends;striving to become an‘insider’for client contexts. 

• ‘Abundance’Mindset: Findingthe art of the possibleand activelyconfrontingconstraints to that(i.e.not just becoming another manager).

• Rapid Onboarding & Synthesis:

• Conduct primary and secondary research on client, industry, trends, etc. 

• Develop assertions and hypotheses to testwithclientand align the Delivery and Capability teams to quicklyiterate on those.