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Customer Operations | Remote
Posted on 4/15/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Zendesk
Requirements
  • Minimum 2 years of experience supporting a technical product in customer support
  • Minimum 1 year of experience handling phone calls
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time
  • Ability to work evenings and weekends as needed
Responsibilities
  • Work directly with some of the fastest growing companies in the US
  • Help Ramp scale effectively by handling support requests over phone and email
  • Help us maintain an industry leading satisfaction rate with our customers
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
  • Learn the Ramp Platform inside and out to maximize effectiveness with our customers
  • Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment
Desired Qualifications
  • Experience working with Zendesk tooling
Ramp

201-500 employees

Corporate card & spend management platform
Company Overview
Ramp is on a mission to create a partner in finance. The company offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution.
Benefits
  • Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.
  • Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.
  • Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.
  • Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.
Company Values
  • Visibility is key to financial fitness
  • One dollar saved is 100x better than points
  • Software-first, card second
  • Financial fitness starts with every employee