Automotive Service Advisor

Exempt/Non Exempt:

Location Details:This is an onsite position located in our Skokie Car Care Facility,

Position Schedule / Shift: Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.

Position Summary:

As a Service Advisor,you’llserve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment. The Service Advisor plays a key role in deliveringa positivecustomer experience and supporting overall service department performance.

Key Responsibilities:

• Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.

• Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.

• Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.

• Coordinate with technicians to ensureaccuratecommunication, efficient workflow, andtimelycompletion of repairs.

• Process payments, collect required deposits,maintainaccuraterecords, and support customer satisfaction goals.

• Promote company products and services,identifyadditionalcustomer needs, andassistwith inventory and other service department operations as needed.

Qualifications:

Required

• High school diploma, GED,and/or technical school certificationrequired.

• Valid state driver's licenserequired.

• Minimum of six months of customer service and/or sales experience.

• Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services.

• Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.

• Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.

• Performance will be evaluated based on production and key performance indicators (KPIs).

Preferred

• Bachelor’s degree Preferred 

Work Environment: 

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). 

• Frequent standing and walking.   

• Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.   

• Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Compensation& Benefits Overview:

ACGcomplies withall applicable state and local lawsregardingrequired benefits (including PTO,paidsick leave,etc.).

Compensation

• Service Advisors will earn a competitive salary of $50,000 - $65,000per year, with monthly bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).
  

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance options.
  

Retirement & Savings

• 401(k) plan to support long-term financial goals.

• 3% automatic deferral uponeligibility;may contribute 1% to 50% of eligible earnings, either pre or post tax.

• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

• Additionalcompanycontribution of4% of payeach paydayintoyour account; 100% vested after three (3) years of service.

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at90 daysof employment.

• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may includeadditionalPTO based on role and/or state & local requirements. 

• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and willaccrueat a minimum of 3 hours per month.

Paid Holidays: 

• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floatingholidaysand 1 volunteer day. Holidays vary by business unit schedules.

• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuitionassistance(up to $5,250 annually; 80% covered by ACG).

• Professional certification support with 100% reimbursement for eligible programs.

• Opportunities for career development and advancement.
  

Additional Perks

• Complimentary AAA membership with roadsideassistanceand travel discounts.

• Adoptionassistanceprogram.

Job Posting Period:This position is expected to remain posted through 9/1/26; however, it may close at any time once a qualified candidate pool isidentified.