Full-Time

Client Success Associate

R-16978

Confirmed live in the last 24 hours

Dun & Bradstreet

Dun & Bradstreet

5,001-10,000 employees

Business intelligence products for companies

Data & Analytics
Fintech
Financial Services

Entry, Junior

Jacksonville, FL, USA

Hybrid position based in Jacksonville, Florida.

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor's Required
  • Minimum of two years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
  • Has technical acumen to understand and connect the clients’ business goals with our product abilities
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Experience working with cross-functional teams (Product, Sales, Support, Ops)
  • A bias for action
  • Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors
Responsibilities
  • Serves as the primary post-sale point of contact for clients
  • Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
  • Actively manage or assist with managing a portfolio of assigned accounts so that clients may achieve their positive business outcomes
  • Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers
  • Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal
  • Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth
  • Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
  • Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
  • Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions

Dun & Bradstreet seeks to create a global network of trust enabling clients to turn uncertainty into confidence, risk into opportunity, and potential into prosperity. The company is building on its world-class data and analytics—Dun & Bradstreet Data Cloud—to deliver more data and deeper insights.

Company Stage

IPO

Total Funding

$364.8M

Headquarters

Jacksonville, Florida

Founded

1840

Simplify Jobs

Simplify's Take

What believers are saying

  • The introduction of ESG solutions positions Dun & Bradstreet as a forward-thinking leader in the business analytics space.
  • Successful refinancing of $4.0 billion in credit facilities indicates robust financial health and the ability to leverage favorable market conditions.
  • Leadership changes, such as the appointment of experienced executives like Kevin Coop and Tim Solms, bring fresh perspectives and potential for growth.

What critics are saying

  • The competitive landscape in business analytics and data services is intense, with numerous players vying for market share.
  • Frequent leadership changes could lead to strategic misalignments and operational disruptions.

What makes Dun & Bradstreet unique

  • Dun & Bradstreet's extensive experience in business decisioning data and analytics sets it apart from newer entrants in the market.
  • The company's recent focus on ESG solutions highlights its commitment to sustainability, a growing concern for many businesses.
  • Dun & Bradstreet's ability to refinance and extend its credit facilities demonstrates strong financial management and stability.

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Benefits

Medical and Prescription Drug: Comprehensive coverage through a choice of a Preferred Provider Organization (PPO) plan and Consumer Directed Health Plan (CDHP). The CDHP plan has a Health Savings Account (HSA) option. D&B contributes to the HSA each year.

Dental: Insurance including preventive care, basic care, major care and orthodontia

Vision: Coverage for routine eye exams and prescription lenses, frames and contact lenses

Health Care Accounts: Set aside before-tax dollars to pay for eligible health care expenses. You can choose a Healthcare Flexible Spending Account (FSA) or Health Savings Account (HSA).

Life Insurance: Company paid life insurance, as well as additional coverage including Basic, Supplemental, Spouse or Domestic Partner, and Child

Accidental Death & Dismemberment Insurance: Benefit that provides a payment if you suffer an accident that is fatal or dismembering

Business Travel Accident Insurance: Benefit that provides a payment if you are injured or die as a result of an accident while traveling on Company-approved business

Short-Term Disability (STD): Company provided benefit that offers you income protection for absence due to nonwork-related injury or illness

Long-Term Disability (LTD): Coverage that picks up when your STD ends. It provides income protection if you become totally disabled and are unable to work after 180 days of continuous disability.

Critical Illness Insurance: Insurance that is intended to supplement your medical and disability coverage. It provides a lump-sum benefit in the event you (or a covered family member) are diagnosed with a covered condition, such as cancer, heart attack, and more

Hospital Indemnity Insurance: Provides a lump-sum benefit to help you pay for costs in the event you (or a covered family member) are hospitalized.

Accident Insurance: Provides a lump-sum benefit to help you (or a covered family member) pay for costs for a covered injury and related services

401(k) Plan: Retirement plan into which you can make before-tax, Roth and after-tax contributions; company match is available along with a wide range of investment options

Personalized Planning & Advice (PP&A): Assistance with 401(k) investment decisions and financial wellness

Dependent Care Flexible Spending Account (FSA): Set aside before-tax dollars to use towards eligible dependent child or adult care services

Legal Insurance Plan: Insurance plan that provides you with prepaid legal services to help you address a wide range of legal matters (i.e. home purchase, will creation, small claims court, dispute with a home contractor, and much more)

Home and Auto Insurance: Special group rates and discounts on protection of your home, car and other personal property

Commuter Benefit: Pay for your commuting expenses through before-tax payroll deductions

Pet Insurance: Plan that reimburses you for expenses incurred for covered services

Vacation days: 20 days and you are eligible to earn more based on your years of service

Holidays: 9 paid days that coincide with the national holidays when our US offices are closed, plus one floating holiday of your choice

Volunteer Days: Two days per year to volunteer

Unsick Day: One paid day off to visit the doctor when you are not sick

Paid Maternity & Paternity Leave: Up to 16 weeks of paid leave for the primary caregiver, and up to 2 weeks of paid leave for the secondary caregiver

Employee Assistance Program (EAP): Free confidential support, including access a network of professional counselors, and referrals on resources for everyday needs

Adoption Assistance: Reimbursement for eligible expenses related to adopting a child

Education Assistance: Provides financial assistance for outside education to enable team members to achieve greater results in their current position and/or to prepare team members for future assignments within Dun & Bradstreet