Senior Product Manager - Warranty

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Senior Product Manager, Warranty

Location: India

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we'd love for you to be a part of it as our Senior Product Manager with the Warranty team.

Porch Group is looking for an experienced, customer-centered Senior Product Manager to join our Warranty team. This role will own our CRM, Contract & Claims Management platforms. In this role, you will define product strategy, translate business needs into a clear roadmap, and lead cross-functional delivery from discovery through launch and ongoing optimization.

The ideal candidate has a proven track record of building and scaling products, leading through influence, and using customer insights and data to make strong product decisions. You will partner closely with engineering, operations, finance, marketing, partnerships, and business stakeholders to deliver measurable outcomes for customers and the business.

Product Ownership Areas

• CRM focused on Contracts, Claims & Payments Management: Own the roadmap and delivery for the systems and workflows that support customer onboarding, policy administration, claims operations, payment processing, accounting requirements, revenue recognition, and SOX compliance. This product area will manage and improve metrics such as revenue, margin, customer attrition, claims throughput, operational accuracy, and SOX compliance.

What You Will Do As A Senior Product Manager

• Define and communicate a clear vision, strategy, OKRs, KPIs, and roadmap aligned to business goals within your product area.

• Translate customer, partner, operational, compliance, and business needs into prioritized product requirements and executable initiatives.

• Lead product discovery, roadmap planning, and delivery in partnership with engineering, operations, finance, marketing, partnerships, and other cross-functional teams.

• Drive end-to-end execution from ideation through launch, including requirements definition, stakeholder alignment, testing, rollout planning, adoption, and performance measurement.

• Use data, customer research, user feedback, market trends, and competitive insights to identify opportunities and continuously improve product performance.

• Own commercial and delivery accountability for key third-party vendors and partners, including their performance, roadmap alignment, and escalation of delivery risk.

• Develop solutions that support go-to-market strategies, partner enablement, revenue growth, customer satisfaction, and re-engagement.

• Build a culture of customer centricity, design thinking, experimentation, and measurable learning across the product development lifecycle.

• Operate autonomously while keeping stakeholders aligned on priorities, tradeoffs, timelines, risks, and outcomes.

• Evangelize the product vision across the organization and influence cross-functional teams toward a shared execution plan.

If you are a results-driven product leader who thrives in complex environments and wants to make a meaningful impact on the Warranty business, we would love to hear from you.

What You Will Bring As A Senior Product Manager

• 8+ years of product management experience, with deep expertise in CRM platforms and a focus on policy & contract management, payments, claims, customer onboarding, and 3rd party integrations.

• Experience with marketing automation, sales, service, contracts, and datawarehousing integrations.

• Proven track record of delivering products at scale and driving measurable business outcomes, including revenue growth, customer satisfaction, operational efficiency, or ROI improvement.

• Strong analytical skills and experience using data, customer insights, and product performance metrics to inform decisions and prioritize work.

• Excellent written, verbal, and presentation skills, with the ability to clearly communicate complex ideas to technical, non-technical, and executive audiences.

• Strong organizational skills, with the ability to manage multiple priorities, set expectations, and drive progress in a fast-paced environment.

• Demonstrated ability to lead through influence, build stakeholder alignment, and partner effectively across product, engineering, operations, finance, marketing, and business teams.

• Results-oriented mindset with the ability to think strategically, execute methodically, and make sound trade-offs.

• Bachelor's degree in Business, Computer Science, or a related field, or equivalent practical experience.

• Experience with products in home insurance, home warranty, subscription, or regulated operational environments preferred.

• Experience with Zoho, RingCentral, BigQuery, and/or Stripe a plus.

• Familiarity with accounting concepts such as revenue recognition and SOX compliance preferred.

• Experience building new products, capabilities, or business lines from 0 to 1 preferred.

• Proven experience working with US based business teams.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
• Excellent written and communication skills in English language.
• Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap.
• Working Hours: 8 Hours (Excluding breaks)  
  4 Core US Hours Overlap (7:30pm- 11:30pm IST)  
  4 flexible hours (IST)    
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

What You Will Get As A Porch Group Team Member

Pay Range*: ₹40,50,000 – ₹56,70,000 INR Annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job‑related knowledge, alignment with market and our Porch employees, as well as your geographic location.

Our benefits package will provide you with comprehensive coverage for your health, life, and financial well‑being.

• Our benefits include medical insurance, accident insurance and retiral benefits
• Our wellness programs include 12 company‑paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events.

#LI-PD1 
#LI-REMOTE 

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.