Full-Time
Assistant Site Manager
Posted on 11/12/2025
IST Management
501-1,000 employees
Outsourced information lifecycle management services
No salary listed
Chicago, IL, USA
In Person
 Operations & Logistics (1) |
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- High school diploma or equivalent (GED)
- Copying/scanning/mailing, Xerox equipment experience
- Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
- Knowledge of supervisory techniques to manage, motivate and train employees
- Ability to prepare reports and present information to customers
- Must have attention to detail and critically think through and resolve problems
- Must have customer service skills and be able to maintain a consistent, high level of service
- Must have ability to multi-task, manage multiple accounts and establish priorities
- A valid driver’s license and/or reliable transportation to and from work
- Lifting up to 55 pounds
- Standing for long periods of time
- Significant walking
- Willingness to cross-train for other job functions
- Coordinates all activities for on-site faculty and staff
- Runs mail meters and resolves any issues or maintenance
- Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
- Ensures all work standards are met on a consistent basis
- Orders all supplies for department
- Submit work orders as necessary for any on-site maintenance
- Ensures all work standards are met on a consistent basis by IST site employees
- Coordinate delivery/pick-up for all perishable packages, ensuring content delivery
- Insures maximization of productivity through efficient use of standard operating procedures
- Acts as liaison to client in absence of on-site manager
- Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction
- Ensures the proper and safe use of all equipment used by employees
- One year experience supervising or managing similar operations preferred
- Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1997
Simplify's Take
What believers are saying
- 71% positive employee reviews praise IST's flexible work-life balance for women and families.
- Remote Managed Review roles with advanced training attract skilled eDiscovery talent.
- New divisions expand IST into managed review and virtual support amid growing outsourcing demand.
What critics are saying
- High turnover from poor New York management and low pay erodes mail service quality now.
- Iron Mountain's AI digitization captures legal records market share from IST in 12-24 months.
- Everlaw's generative AI automates 70% of document review, obsoleting IST's new divisions in 12-18 months.
What makes IST Management unique
- IST integrates mail kiosks and smart lockers for faster university mail handling since 2021.
- IST launches Managed Review division with experienced eDiscovery reviewers like Sherry Godfrey.
- IST's Virtual Support Center and Self-Check-In Kiosks streamline centralized mailroom operations.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off
Paid Holidays
401(k) Retirement Plan
Bonus Incentives
Pet Insurance
Company News
When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.
For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.
Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.
IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.
IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.