Full-Time

Weekday Late Supervisor

Confirmed live in the last 24 hours

Otis

Otis

Consulting
Industrial & Manufacturing

Mid

Leicester, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Strong communication skills, both verbally and written.
  • Great coaching, mentoring and Leadership experience, ideally within a busy call centre.
  • Proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints.
  • Great customer services skills, weather gained within the hospitality or retail sectors. As long as you can understand, empathies and provide a customer focused journey.
  • Have a “right first time” mentality, looking to go above a beyond to rectify technical issues, which may include serious breakdowns.
  • Able to work over the weekend, giving you the chance to have the week free.
Responsibilities
  • Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI’s
  • Prepare cover rota’s for all UK regions taking remedial action where required
  • Drive engineer safety through our “All Safe” system at all times
  • Monitor notes added to the CRM system by agents for quality and accuracy
  • Conduct agent 1-2-1 meetings on a regular monthly basis giving feedback and support where required
  • Act as an escalation interface for field colleagues and on-call managers
  • Identify areas of improvement within the existing way of working and implement following necessary discussion

Company Stage

IPO

Total Funding

N/A

Headquarters

Farmington, Minnesota

Founded

1853

Simplify Jobs

Simplify's Take

What believers are saying

  • Otis authorized a $2 billion share repurchase, indicating strong financial health.
  • The IoT-linked Gen3 lifts enhance user experience and operational efficiency.
  • Otis's acquisition in Taiwan could increase its market share in Asia.

What critics are saying

  • Italian watchdog investigation may lead to fines affecting Otis's market position.
  • Integration challenges from the Taiwan acquisition could impact performance.
  • IoT-linked Gen3 lifts increase cybersecurity threat risks.

What makes Otis unique

  • Otis leads the elevator industry with IoT-linked Gen3 smart elevators.
  • Otis maintains the largest service portfolio with 2.3 million customer units worldwide.
  • Otis's strategic acquisition in Taiwan expands its presence in the Asian market.

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Benefits

Professional Development Budget

Mental Health Support