Project Lead

Job Type:

Job Description:

Location Details:

Hybrid

Position Schedule / Shift:

Monday – Friday, 8am – 5pm

Position Summary:

Coordinate and execute end-to-end Brokered Business projects, meetings, and requests for information and assistance. Responsible for developing project execution strategy, creating and monitoring project plans and schedules, identifying resources for project execution, leading project teams, organizing and participating in project meetings, and ensuring that project deadlines are met in a timely manner. 

Lead and manage large-scale, org-wide projects through planning, development, launch, stabilization and close. Manage multiple concurrent projects and/or projects with multiple work streams that require inputs from cross-functional stakeholders. Manage and escalate project risks and issues as appropriate and establish success metrics for projects and ensure performance is tracked and measured.  Implement approved actions and workarounds required to mitigate project risk events to minimize the impact of the risks on the project.  Investigate ways to improve or streamline existing processes. 

Develop metrics to measure project effectiveness.  Create and run reports to provide information regarding performance and issue identification.  Conduct cost-benefit analysis.  Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business.  Support the creation of quarterly business reviews that can accurately capture and report operational performance.  Consistently update process documentation and workflows.

Qualifications:

Required

Education:

• Bachelor's degree or college coursework in Business Administration or related field or equivalent business experience

Experience:

• Utilizing desktop computing skills, including use of one or more word-processing, spreadsheet (e.g., Microsoft Excel) and presentation graphics (e.g., Microsoft PowerPoint, Prezi) software programs 

• Conducting reviews to identify process improvement opportunities

• Conducting risk assessments and root cause analysis

• Evaluating effectiveness and efficiency of systems and business strategies

• Conducting cost/benefit analysis

• Analyzing performance problems

• Designing, implementing and evaluating performance interventions

• Developing, analyzing and implementing improvements in processes and procedures

• Project planning and management

• Budget preparation, analysis and maintenance

• Preparing and presenting information to management

Knowledge and Skills:

Knowledge of:

• Project planning and management processes and techniques

• Techniques for monitoring goal achievement

• Process improvement techniques

• Insurance operations competencies

• Techniques for monitoring goal achievement

Ability to:

• Demonstrate strong written and verbal communication skills with attention to detail 

• Skilled in preparation of clear, concise and complete analysis, proposals, reports and other written materials

• Contribute a high level of expertise in content knowledge

• Set priorities and to respond to changing demands from multiple sources

• Work effectively in an environment where compliance with processes and procedures is a priority

• Maintain confidentially of sensitive information

• Multi-task, work under pressure and adapt to change

• Acquire new knowledge and learn new skills

• Analyze administrative and technical issues and make appropriate recommendations for action

Work Environment:

This position works from a home office location. Depending on the role, some employees may be required to come into the office, at a minimum, for important departmental meetings or team building events.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

Project Lead – Brokered Business will earn a competitive salary of $80,000 - $85,000 annually with annual bonus potential based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility

• Prescription drug coverage

• Dental and vision benefits

• Employee Assistance Program (confidential support services)

Financial Protection & Insurance

• Company-paid basic life insurance

• Optional supplemental life insurance and dependent coverage

• Short-term and long-term disability coverage

• Critical illness, accident, and pet insurance options

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month

• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules

• Paid leave programs, including parental, bereavement, jury duty, and military leave

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG)

• Professional certification support with 100% reimbursement for eligible programs

• Opportunities for career development and advancement

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts

• Adoption assistance program

Job Posting Period:

This position is expected to remain posted through August 10, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.