Associate Director of Operations

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The Associate Director, Operations, oversees and optimizes the day-to-day operational functions at Deel, including operational performance, resource management, and process improvement. This role plays a crucial part in ensuring that all operational processes run smoothly, efficiently, and in alignment with the organization’s strategic goals. By focusing on optimizing operational performance, this role is essential for supporting the organization’s growth, improving service delivery, and enhancing customer satisfaction.

Responsibilities

• Analyze workflows, identify inefficiencies, and implement scalable process improvements.

• Lead automation initiatives to reduce manual work and improve speed, accuracy, and efficiency.

• Collaborate cross-functionally to enhance tools and remove friction in internal and customer-facing processes.

• Develop and enforce operational controls to ensure compliance, mitigate risks, and strengthen security.

• Improve frameworks for fraud prevention, risk management, and regulatory alignment.

• Define, monitor, and optimize key risk indicators to proactively address potential gaps.

• Drive customer-first process improvements to ensure smooth and frictionless interactions.

• Enhance service performance by improving turnaround times, resolution quality, and escalation handling.

• Expand self-service options to empower customers and reduce reliance on manual support.

• Implement feedback loops to capture insights and guide continuous improvement.

• Oversee operational readiness for expansion into new markets or services.

• Coordinate cross-functional efforts to ensure smooth execution of launches.

• Assess and address operational, regulatory, and compliance considerations for new initiatives.

• Align operational processes with go-to-market strategies.

• Ensure seamless onboarding and adoption by identifying and resolving operational bottlenecks.

• Provide frameworks, tools, and resources that enable strong customer outcomes.

• Monitor post-launch performance and refine processes for continuous improvement.

• Partner with internal stakeholders to execute strategic initiatives and operational projects.

• Establish clear goals, metrics, and reporting mechanisms to track outcomes.

• Act as a strategic partner to leadership, ensuring smooth collaboration and execution across the organization.

Qualifications

• 8+ years of experience working in operations with cross-functional teams in fast-paced environments (Tech/FinTech start-up experience is a plus)

• Proven track record in leading and scaling large cross-functional teams

• KPI-driven with a focus on results

• Experience in building successful products

• Background in FinTech, management consulting, investment banking, or fast paced start-ups

• Strong problem-solving, solutions-oriented mindset, with attention to detail

• High energy and practice of first principles thinking

• Strong analytical skills with the ability to turn data into actionable insights (SQL is a plus)

• Willingness to actively contribute and collaborate with the team when needed

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [email protected].

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