COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Loss Prevention Specialist is responsible for reviewing incident reports, video footage, and exception-based reporting to identify risks related to theft, customer issues,and compliance. This role supports internal investigations by analyzing data, fulfilling video requests, and documenting findings in alignment with company policies and cannabis regulations. The specialist partners with Operations, HR, and Compliance teams to resolve issues, mitigate loss, and strengthen overall controls.

CORE JOB DUTIES

Review and investigate incident reports involving theft, customer issues, safety, and policy violations

Conduct detailed CCTV and camera footage reviews to support investigations and compliance verification

Fulfill and manage video request tickets from internal and external teams

Manage contracted security vendors ensuring coverage where required and supplemental coverages for overnight projects

Analyze exception-based reporting (EBR) to identify transaction anomalies, fraud, and internal risk indicators

Cross-reference EBR data with video footage and incident reports to build complete case findings

Review and document all refusal-to-serve incidents to ensure compliance with state cannabis regulations and company policies

Identify trends and patterns in incidents, refusals, and reporting data to proactively mitigate risk

Conduct internal investigations related to employee misconduct, cash handling issues, and policy violations

Maintain accurate, detailed, and audit-ready case documentation and investigation reports

Escalate significant findings and compliance risks to Risk leadership and cross-functional partners

Partner with Operations, Compliance, and HR to resolve investigations and improve adherence to procedures

Monitor camera system effectiveness and report gaps, blind spots, or technical issues

Support regulatory and internal audits by providing documentation, video evidence, and case summaries

Recommend process improvements to reduce shrink, enhance compliance, and strengthen internal controls

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

Associate’s degree/Bachelor’s Degree

1-3 years of relevant work experience in loss prevention

1+ years exception-based reporting, guard management, remote video monitoring systems

Experience in a high growth and complex industry or company and must have the ability to adapt to face-paced, highly dynamic business environments.

Highly motivated, self-directive, innovative, and able to work independently or among teams with resourcefulness.

Acts with a clear sense of integrity, ownership and accountability, ensuring stakeholders are clear on the role risk management will play in support of their goals.

Strong business acumen including data analytics, attention to detail, excellent communication and interpersonal skills as well as end-to-end project management.

LPQ/LPC/CFI/CPP certifications are preferred.

Passion for all things retail. You bring excitement that rallies others around our vision.

Genuine interest in and passion for the cannabis industry is required.

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$30—$38 USD

ADDITIONAL REQUIREMENTS

Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting [email protected] Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at [email protected]with questions.

Loss Prevention Specialist

Sunnyside

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