At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Director of CREW oversees all 2U’s Global facilities through vendor management, relationship management, real estate oversight, compliance, safety, emergency and management of the CREW team to, ultimately, cultivate an office space that facilitates employee productivity and engagement. Director of CREW is a strategic facilities leader who defines, influences, and implements corporate facility strategies for the two offices, Lanham, Maryland, US & Cape Town, South Africa. They are responsible for serving as an escalation point for the regional Workplace Operations team members, monitoring and reporting CREW’s Workplace Operations budget, working with executives on real estate matters, and maintaining cost structure. The Director, CREW will also work closely with the VP, Workplace Operations to foster a 2U culture of engagement within our facilities.
Responsibilities Include, But Are Not Limited To:
- Operates with high levels of client service when working with 2U internal stakeholders and vendors, supporting implementation of software, office protocols, hybrid and remote environments, as well as ensuring that the facilities adhere to the necessary compliance.
- Builds strong relationships with 2U stakeholder leadership to understand, anticipate, and coordinate changes for growth of staff and other needs.
- Leads and works with project managers for site selection design and communication, real estate evaluation, and management for the identification of new facilities.
- Manage vendor relationships from the RFP process through contract deployment; Review existing contracts and vendor relationships and periodically ensure competitive pricing and services.
- Develop and administer the business continuity management function in partnership with cross functional teams to ensure continuity and response preparedness for critical business operations.
- Manages, mentors, and coaches Workplace Operations management team on a day-to-day basis across all 2U offices.
- Ensures that team goals are in alignment with annual department goals and strategy
- Develops, monitors, and tracks budgets, ensuring workplace operations fall within financial targets for the 2U portfolio.
- Manage day-to-day operations including, but not limited to, furniture and office supply procurement, space planning, janitorial services, reception, and company common spaces.
- Administers security systems for the protection of property and people, including design and implementation of new or expanded system requirements.
- Identifies, recommends, and executes continuous process improvements of Workplace Operations services and software based on data insights and employee feedback.
- Establish and maintain proper building and employee security including emergency planning.
- Strategically identifying real estate that will bring continuity
to all 2U office space.
- Support negotiating leases and contracts.
- Working with 2U facilities and property management teams to oversee building work/renovation.
- Communicating extensively with 2U stakeholders, e.g. Finance,
Legal, HR and functional areas to understand and anticipate needs, changes and
growth for staff.
- Maintaining relationships with brokers as necessary.
Things That Should Be In Your Background:
- 8+ years business experience with multiple years directly related to real estate and property management operations for multi-location organizations in a growing company
- Enthusiasm, leadership, and the ability to thrive in a fast-paced environment
- Excellent verbal and written communication skills
- Experience successfully managing remote offices with a high level of customer (employee) service and clear, ongoing communication
- Ability to work effectively with vendors and property managers to achieve results and solve problems quickly and efficiently
- Excellent computer skills (Google Suite, Microsoft Office, inclusive of Word, Excel, PowerPoint, Smartsheet)
Other Attributes That Will Help You In This Role:
- Bachelor’s and Master’s degree preferred
- IFMA certification preferred
- Experience with JIRA, OfficeSpace a plus
This position is open to candidates who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Lanham, MD five days a week.
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include:
- Medical, dental, and vision coverage
- Life insurance, disability, and 401(k) employer match
- Employee stock purchase plan
- Free snacks and drinks in-office
- Generous paid holidays and leave policies, including unlimited PTO
- Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
The anticipated base salary range for this role is ($121,000-150,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected].
About 2U Inc. (NASDAQ: TWOU)
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we’re not stopping there — we’re relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
