Associate Director – Tech@Lilly Automation Technical Lead

The Tech@Lilly Enterprise Automation team is seeking to add an architect/tech lead role to the team. Working with the Service Delivery Lead, this role is responsible for improving system reliability and resiliency to make it faster and easier to develop, configure, deploy, and support software capabilities. You will especially focus on building automation and implementing AI to reduce manual effort and prevent operations incidents.
 

Are you innovative and curious about new technology that can make business processes easy and more efficient? Come join our team!
 

What You’ll Be Doing:

In this position, you will impact the way automation is delivered across the company. To do this, you will help maintain and support our critical robotic process automation (RPA) portfolio, reduce our support footprint through automation and observability, create reusable application components with an intent toward self-service, and engage in other software development and system engineering related activities.
 

How You’ll Succeed:

• As a Platform Leader with expertise in RPA, you will collaborate within Global Business Services to promote the concept of reliability engineering during all phases of the software lifecycle to detect and correct performance issues across current portfolio, finding optimizations or reductions in RPA use where possible.
• With an approach that accepts failure, and ability to work in ambiguity, you will use your object-oriented development skills to identify, assess, and reduce support footprint by recommending and implementing automation and observability practices.
• By proactively influencing development to enable long-term growth, you will lead the organization in engaging in new development to ensure optimization in end-to-end application lifecycle support. To do this you will be accountable for monitoring service level objectives (SLOs) to support system operations and ROI through dashboard development and KPI tracking.
• As a leader in the organization, you play an important role in defining and championing reliability engineering practices among engineering and product teams, participating in communities of practice and mentoring others through collaboration.
• Using your problem-solving skills, you will create AiOps, workflows, and utility scripts as published as Iac (Infrastructure as Code) to reduce hands-on support needs long-term
• As a superb communicator with strong interpersonal skills, you will work and collaborate effectively on a team including with remote team members, to define, design and deliver new features, ensuring execution and implementation support the enterprise roadmap.
   

What You Should Bring:

• Incident Management & Response for RPA bots (60-70% of role): Monitor system health, troubleshoot issues, and respond to incidents to minimize downtime in support of our RPA portfolio
• Automation & Infrastructure as Code and System Reliability & Performance (30-40% of role): Ability to independently develop scripts and automation tools for deployment, monitoring, and infrastructure management to maintain high availability and performance of production systems
• Strong problem solving and analytical skills and highly adaptable to changing circumstances.
• Experience in reliability engineering and monitoring practices, environments, and tools (e.g., cloud ecosystem preferably AWS, monitoring/observability, configuration management, etc.).
• Experience with programming and scripting languages (e.g., Java, Javascript, Python, etc.) within context of automation tools
• Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
• Experience with testing frameworks and methodologies (unit, integration, and end-to-end testing) for ensuring application quality and reliability. Knowledge of debugging and performance optimization tools for diagnosing and resolving issues.
• Participate in code reviews and provide constructive feedback to improve code quality and maintainability.
• Troubleshoot and resolve broad issues, optimizing performance, and continuously improving the user experience. Ability to perform root cause analysis (using techniques like 5 Whys, fishbone diagrams, or fault tree analysis) to identify and address the underlying causes of quality issues.
• Experience with Containers, Databases (SQL/No SQL)
• Experience in monitoring/logging tools (Prometheus, Grafana, ELK, Datadog)

Basic Requirements:

• Bachelor’s Degree in Computer Science, Information Technology or related technical field or high school diploma/GED equivalent AND 5+ years of experience in technology delivery and/or working in a full-stack software development environment with support focus
• 5+ years experience in Full Stack Software Engineering including:
  • Proficient in design, support, and troubleshooting of API and RESTful services/integrations between multiple system points, according to frameworks and architecture guidelines.
  • Expertise in Automation Anywhere or UIPath (RPA) with ability to support long-term RPA portfolio initiatives
  • Experience with CI/CD, Cloud and GitHub technologies
  • Experience in configuration management (Terraform, Ansible, Puppet, Chef)
• Demonstrated continuous improvement experience with automation or applying technology to improve performance
• Availability to work flexible work hours is/may be required. This team will support continuous operations across two shifts and therefore, this role will require non-standard work hours, and some work on weekends and holidays.  Appropriate adjustments in benefits will be provided for employees working non-standard hours where applicable.

Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
 

About the Organization:

Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
 

The infrastructure Digital Core tech team leads and owns tech platforms for business scale, speed and innovation. This team champions unparalleled EMPLOYEE EXPERIENCES and DIGITALLY EMPOWERED TEAMS to inspire new ways of working and increased productivity. As leaders in technology, this team catalyzes and connects TECH INNOVATION AND AGILITY across the enterprise, leading the overall company technology strategy.
 

Will this position support sponsorship:

No
 

Travel percentage for this position:

0-10%