Full-Time

Senior Manager

Customer Advocacy

Posted on 1/13/2025

Samsara

Samsara

1,001-5,000 employees

IoT platform for fleet management and safety

Automotive & Transportation
Enterprise Software
AI & Machine Learning

Compensation Overview

$114.8k - $184.5kAnnually

Senior, Expert

Remote in USA

Open to candidates residing in the US except the San Francisco Bay Area and NYC Metro Area.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Data Analysis

You match the following Samsara's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10+ years of experience at a high-growth, fast-paced global company on customer advocacy marketing team, including 2+ years of direct people management, with a proven ability to drive cross-functional initiatives in dynamic environments
  • Strong leadership and problem-solving skills, with the ability to mobilize teams and drive impactful outcomes in a fast-paced environment
  • Deep customer focus, with the ability to understand customer behaviors, motivations, and goals, and apply insights to effective decision-making
  • Strategic thinker with a solid foundation in program management and a passion for coaching and team development
  • Results-driven and detail-oriented, with strong analytical skills to measure advocacy program effectiveness and ROI
  • Expertise in crafting compelling, concise storytelling to amplify the customer voice across channels
  • Exceptional communication skills and executive presence, paired with strong empathy, excellent listening skills, and interpersonal abilities to build authentic relationships
  • Experience with tools like Salesforce, ReferenceEdge, Airtable, etc. to manage and optimize workflows
  • Bachelor’s degree from a 4-year institution
Responsibilities
  • Develop and scale our strategic advocacy program portfolio: Lead the growth of our advocacy and loyalty programs, including awards, strategic partnerships, digital reputation, storytelling, and distribution initiatives.
  • Uncover and elevate the customer voice: Oversee the discovery of impactful customer stories through both programmatic and on-demand sources.
  • Drive the next phase of Customer Reference Program and self-service story hubs: Scale the existing Customer Reference Program by optimizing processes and workflows.
  • Conceptualize and execute innovative programs and campaigns: Spearhead new innovative programs and campaigns to support Customer Success and Go-to-Market (GTM) teams.
  • Refine team processes and establish a scalable operating model: Work collaboratively with cross-functional leaders and team members to mature and refine the team’s operating model.
  • Drive cross-functional alignment and cohesive communication: Proactively align with key stakeholders across the customer journey to create seamless experiences.
  • Measure and share program effectiveness: Partner with Marketing Operations and Analytics to establish a robust reporting framework.
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
  • Hire, develop and lead an inclusive, engaged, and high performing team.
Desired Qualifications
  • Experience scaling customer advocacy or reference programs globally, with a focus on optimizing processes to support diverse international markets.
  • Familiarity with advanced technologies such as sentiment analysis or predictive analytics to uncover new advocacy opportunities and drive program outcomes.
  • Proven success in overseeing or coordinating large-scale customer events, conferences, or similar initiatives to amplify customer stories and strengthen relationships.
  • Exceptional collaboration, storytelling, and adaptability skills, paired with a growth mindset to thrive in a fast-paced, and evolving environment.

Samsara offers an integrated platform that enhances safety, efficiency, and sustainability for businesses using Internet of Things (IoT) technology. Their services include AI-powered video security and vehicle telematics, allowing clients to monitor and manage operations in real-time. Unlike competitors, Samsara focuses on sustainability and operational efficiency, providing tools that help reduce fuel costs and support the transition to electric vehicles. The company's goal is to leverage technology to create comprehensive solutions for a variety of industries.

Company Size

1,001-5,000

Company Stage

IPO

Total Funding

$904.6M

Headquarters

San Francisco, California

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven predictive maintenance reduces downtime and maintenance costs.
  • Samsara's partnership with EVgo supports the transition to electric vehicles.
  • The demand for integrated IoT platforms is rising, benefiting Samsara's offerings.

What critics are saying

  • Increased competition from companies like Plato Systems in the manufacturing sector.
  • New regulatory challenges from tracking small, high-value assets.
  • Strategic shifts by new CMO Meagen Eisenberg may disrupt customer relationships.

What makes Samsara unique

  • Samsara's Connected Operations Cloud leverages IoT data for actionable insights.
  • The company offers AI-powered video security and vehicle telematics solutions.
  • Samsara's platform supports diverse industries, enhancing safety, efficiency, and sustainability.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health, dental, and vision coverage for employees and their families with premiums 100% covered

Mental health and wellness support

Family planning resources and parental leave policy

Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses

Flexible PTO and family leave

401k with up to 4% matching

Bi-annual company events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
Bakersfield.com
Dec 3rd, 2024
Introducing Samsara Intelligence: AI Innovation Built to Solve Operational Challenges and Reimagine Frontline Work

Samsara Inc. ("Samsara") (NYSE: IOT), the pioneer of the Connected Operations(R) Cloud, today introduced Samsara Intelligence, an expanded suite of AI offerings designed to help customers make smarter decisions and run safer, more efficient operations.

PR Newswire
Nov 8th, 2024
Plato Systems Showcases Ai-Powered Factory Of The Future At The Nvidia Ai Summit

WASHINGTON, Nov. 8, 2024 /PRNewswire/ -- At the NVIDIA AI Summit, Plato Systems presented its collaborative work with NVIDIA and shared its vision for the future of manufacturing, showcasing innovations in sensor fusion, AI agents, and digital twin technology, and highlighting how these advancements are set to revolutionize the industry.Presenters:

Defense World
Sep 20th, 2024
Brighton Jones LLC Invests $12.32 Million in Samsara Inc. (NYSE:IOT)

Brighton Jones LLC invests $12.32 million in Samsara Inc. (NYSE:IOT).

Fleet Equipment Magazine
Aug 29th, 2024
Samsara outfits Richard Childress Racing hauler fleet with telematics

Samsara Inc. has announced a new partnership with Richard Childress Racing (RCR).

Stock Titan
Aug 21st, 2024
Samsara Welcomes Meagen Eisenberg as Chief Marketing Officer

SAN FRANCISCO-(BUSINESS WIRE)- Samsara Inc. ("Samsara") (NYSE: IOT), the pioneer of the Connected Operations(TM) Cloud, today announced it has named Meagen Eisenberg as Chief Marketing Officer.

MarketBeat
Aug 20th, 2024
Carnegie Investment Counsel Invests $2.13 Million in Samsara Inc. (NYSE:IOT)

Carnegie Investment Counsel invests $2.13 million in Samsara Inc. (NYSE:IOT).

Defense World
Jul 7th, 2024
Mission Wealth Management LP Makes New Investment in Samsara Inc. (NYSE:IOT)

Mission Wealth Management LP makes new investment in Samsara Inc. (NYSE:IOT).

Transport Topics
Jul 1st, 2024
Samsara Extends Tracking to Small, High-Value Assets

CHICAGO - Connected fleet technology provider Samsara has launched a new tracking device for small assets and is adding new features to enhance driver safety and streamline workflows and remote training.

ETF Daily News
Jun 29th, 2024
Harbour Capital Advisors LLC Invests $301,000 in Samsara Inc. (NYSE:IOT)

Harbour Capital Advisors LLC invests $301,000 in Samsara Inc. (NYSE:IOT).

IoT Now
Jun 28th, 2024
Samsara launches enterprise-grade Asset Tag

Samsara launches enterprise-grade Asset Tag.

INACTIVE