Onsite Implementation Specialist
Bilingual
Posted on 4/6/2023
INACTIVE
SpotOn

1,001-5,000 employees

Customizable software and payment technology for businesses
Company Overview
SpotOn stands out as a supportive and flexible workplace, dedicated to empowering businesses with tailored software and payment technology solutions. Their competitive advantage lies in their commitment to customer success, backed by a 24/7 team of experts providing personalized support. As industry leaders, they demonstrate technical innovation by creating adaptable systems, whether it's for simple payment processing or a fully-integrated restaurant management system.
Consumer Software

Company Stage

Series F

Total Funding

$954.8M

Founded

2010

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

5%

2 year growth

9%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
  • 1+ years of experience with POS implementation or performing installations
  • 1+ years of experience working in restaurants in positions such as management, servers, or bartenders
  • Fluency/bilingual in Spanish required
  • Must be able to travel 3-4 days per week
  • Demonstrated ability to remain calm under pressure
  • Possess strong analytical and critical problem-solving skills
  • Excellent written and verbal English communication skills
  • Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
  • Must be able to remain in a stationary position a minimum of 50% of the work day
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
  • May be required to kneel or assume an uncomfortable position during installation
  • Occasionally lifts and carries equipment in the office weighing up to 20 pounds
  • For those enrolled in the Anthem plan
Responsibilities
  • Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS
  • Install router/ firewall, patch cables, cable management
  • Onsite training and live support
  • Menu/system functionality changes
  • Employee additions to system
  • Printing programming and routing
  • Reporting training and how to use this information to run business
  • Booking the installations, trainings and go-live date
  • Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
  • Acquiring sign offs for training, taxes, and installations
Desired Qualifications
  • Experience working in a wide variety of restaurant types is a