Onsite Implementation Specialist
Bilingual
Posted on 4/6/2023
INACTIVE
Customizable software and payment technology for businesses
Company Overview
SpotOn stands out as a supportive and flexible workplace, dedicated to empowering businesses with tailored software and payment technology solutions. Their competitive advantage lies in their commitment to customer success, backed by a 24/7 team of experts providing personalized support. As industry leaders, they demonstrate technical innovation by creating adaptable systems, whether it's for simple payment processing or a fully-integrated restaurant management system.
Consumer Software
Company Stage
Series F
Total Funding
$954.8M
Founded
2010
Headquarters
San Francisco, California
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 5%2 year growth
↑ 9%Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
- 1+ years of experience with POS implementation or performing installations
- 1+ years of experience working in restaurants in positions such as management, servers, or bartenders
- Fluency/bilingual in Spanish required
- Must be able to travel 3-4 days per week
- Demonstrated ability to remain calm under pressure
- Possess strong analytical and critical problem-solving skills
- Excellent written and verbal English communication skills
- Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs
- Must be able to remain in a stationary position a minimum of 50% of the work day
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
- May be required to kneel or assume an uncomfortable position during installation
- Occasionally lifts and carries equipment in the office weighing up to 20 pounds
- For those enrolled in the Anthem plan
Responsibilities
- Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS
- Install router/ firewall, patch cables, cable management
- Onsite training and live support
- Menu/system functionality changes
- Employee additions to system
- Printing programming and routing
- Reporting training and how to use this information to run business
- Booking the installations, trainings and go-live date
- Exercise discretion as it relates to providing financial discounts on subscription plans or as part of the resolution of a customer service problem
- Acquiring sign offs for training, taxes, and installations
Desired Qualifications
- Experience working in a wide variety of restaurant types is a