Order Fulfillment Associate

Job Description

As an Order Fulfillment Associate, you will play a key role in our customers experience, by accurately picking and packing orders and providing clear communication.  You will confirm digital orders before preparing them for pick up, and contact customers about any shortages.  As a member of our counter team, you will help to maintain, stock, and keep a clean counter sales area to provide the highest level of customer service. In addition, you will provide support to our sales teammates and at times will be called upon to help load customers and finalize paperwork.  

Additional duties will include:

• Monitor digital orders to ensure they are confirmed and picked in a timely fashion
• Use great attention to detail to accurately pick and pack orders
• Drive sales growth through excellence in your role and building relationships with customers at each interaction
• Assist teammates in servicing customers at the counter
• Inform the buyer when stocks levels are low or when you encounter a discrepancy
• Perform other tasks as requested by your supervisor or the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent
• Great attention to detail
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills 
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Previous customer service or warehouse experience preferred

Additional Information

Salary Range $39520

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.