Reservations Team Leader

Job Description

• Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Planning and using efficient organizational skills to run the daily operation.
• Organizing on-the-job and weekly training for all staff.
• To keep reservations staff informed on all changes or developments within the hotel and the company.
• To spot-Check reservations made the previous day and Check all VIP arrivals
• Training, developing, and motivating staff to increase productivity.
• To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
• Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• Assisting to department head, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
• Understands and utilizes a consistent approach to selling in order to support the sales team.
• Ensures a sales attitude is adopted
• Ensures and maintains the security of information relating to customers and personnel in the hotel.
• Complies with all company policies and procedures relating to guest services and all systems.
• Computer literate with excellent written and oral proficiency
• Sound knowledge of English language.
• Pleasant in appearance and warm in personality to create a good first impression over telephone.
• Able to communicate clearly and willing to help others
• Having an eye for accuracy for checking reservations and processing room requests
• Flexible and diplomatic when dealing with demanding and unreasonable guests
• Carry out any other reasonable task (which may not be stated here) as requested.
• Assist in Task Force Teams for new openings.

Qualifications

• Minimum one year experience with the same position in a 5 star hotel
• University Degree