Full-Time
Senior Devops Engineer
Remote, USA
Posted on 3/27/2026
SuccessKPI
51-200 employees
AI-driven conversation analytics and quality monitoring
No salary listed
Virginia, USA + 1 more
More locations: Maryland, USA
Remote
Must reside within driving distance of McLean, VA.
 DevOps & Infrastructure (1) |
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- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ years of experience in a DevOps, Site Reliability Engineer (SRE), or Operations Engineer role in a cloud-first environment.
- Strong hands-on experience with AWS cloud services and infrastructure management.
- Proficiency in scripting and development (Python, Bash, Node.js).
- Experience with containerization and orchestration tools such as Docker, Kubernetes, or AWS Elastic Container Service.
- Deep familiarity with CI/CD tools: Jenkins, GitLab CI, CircleCI, Bitbucket Pipelines, or similar.
- Proficient in infrastructure-as-code: Terraform, AWS CloudFormation, Serverless framework, etc.
- Solid understanding of networking, security, Linux system administration, and cloud architecture patterns.
- Excellent analytical, problem-solving, and troubleshooting abilities.
- Strong communication and collaboration skills across technical and non-technical stakeholders.
- Self-starter with a proactive mindset and a passion for continuous improvement.
- Comfortable working independently and as part of a distributed team.
- Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS).
- Create new infrastructure or environments to meet evolving customer and product demands.
- Monitor infrastructure performance and availability, ensuring high uptime and efficiency.
- Apply infrastructure-as-code principles using tools such as Terraform, AWS CloudFormation, or the Serverless framework.
- Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent.
- Automate and standardize release processes to support frequent, reliable, and fast software delivery.
- Support production release and bug-fix deployments, including environment configurations.
- Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks.
- Champion continuous improvement in automation to reduce manual effort and improve reliability.
- Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions.
- Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users.
- Participate in on-call rotations for critical production systems support.
- Apply security best practices across all infrastructure layers to ensure secure operations.
- Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks.
- Partner closely with development teams to support application architecture, deployments, and infrastructure decisions.
- Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability.
SuccessKPI provides a SaaS platform that analyzes customer interactions with AI and ML to improve experience and compliance. It automatically scores all calls using speech recognition, transcription, and natural language understanding in 30 languages, surfacing insights through conversation analytics, sentiment analysis, quality monitoring, and automated actions. It differentiates itself by covering 100% of calls across industries like debt collection and customer service, offering an integrated suite for analytics and workflow improvements. Its goal is to reduce churn and streamline operations for enterprises by turning conversations into actionable guidance.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$33M
Headquarters
Chantilly, Virginia
Founded
2017
Simplify's Take
What believers are saying
- Reported 50% global revenue growth in 2025 across North America, Europe, and Asia Pacific.
- Alvaria alliance delivers AI insights reducing AHT and improving CSAT in enterprises.
- AWS Marketplace listing accelerates procurement for generative AI WEM solutions.
What critics are saying
- NICE CXone bundles AI forecasting into CCaaS, eroding SuccessKPI's standalone share.
- Genesys Cloud native GenAI captures 25% more government deals without integrations.
- OpenAI speech models enable competitors' cheaper in-house tools undercutting SaaS pricing.
What makes SuccessKPI unique
- SuccessKPI analyzes 100% of calls in 30 languages using AI speech recognition and NLU.
- Last-Mile Connectivity monitors agent networks and devices in real-time for hybrid centers.
- AI WFM forecasts traffic in 15-minute intervals, unifying all WEM in single GenAI platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Remote Work Options
Paid Holidays
Stock Options
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Mental Health Support
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 3%SuccessKPI reports 50% global ccaas growth with AI WEM platform. February 13, 2026 SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 50% global revenue growth in 2025 driven by double-digit annual increases on sales of their invisible AI-powered WEM platform in the contact center as a service (CCaaS) market. While their largest market is North America, similar double-digit increases were recorded by SuccessKPI in Europe and the Asia Pacific regions where AI-powered WEM adoption is highest. Government, logistics and healthcare were the leading adoption and revenue-generating verticals for SuccessKPI solutions, such as Automated Quality Monitoring (Auto-QM), Agent Observability, AI Deep Prompts and Topic Miner. These innovations help customers analyze up to 100% of contact center interactions across multiple languages, surface compliance risks, coach agents dynamically and detect emerging customer intent and operational patterns - all at speed and scale. The strong growth is driven primarily from large enterprises and government agencies that have complex operations requiring a strong focus on optimizing customer experience (CX) and using AI to drive automation. Recognizing the opportunity to scale operations and capture high-growth, high-margin market segments increasingly demanding AI-automated WEM technology, SuccessKPI has increased their global footprint with data centers in the United States, Canada, the United Kingdom, Germany and Singapore, and plans to extend into the Middle East in 2026. In addition, the company has invested in newly expanded marketing and finance departments. "We are thrilled to report another year of strong growth and even more excited about the growing demand for SuccessKPI's own invisible AI that works seamlessly behind the scenes to improve contact center performance," said Dave Rennyson, CEO of SuccessKPI. "In line with our raised expectations, I am announcing the appointment of two savvy veteran leaders - Dave Toliver for marketing and David Liu for finance - to capitalize on these emerging market opportunities." Dave Toliver has joined SuccessKPI as chief marketing officer (CMO) to extend the company's reach in established and emerging markets for AI WEM. Toliver brings nearly 30 years of experience driving demand for innovative tech companies such as Genesys, MicroStrategy, Ellucian, and most recently HSI, where he helped to double revenue through organic sales growth and by acquisition. David Liu has advanced within SuccessKPI to Chief Financial Officer (CFO). In this role, Liu leverages 20+ years' experience within the company and in finance roles at GE Capital, Citigroup and Amazon. He will oversee Finance, Corporate Development and HR, driving financial strategy and strengthening SuccessKPI's operating model as the company continues to grow. SuccessKPI continues to advance among the market leaders of Frost & Sullivan's Frost Radar: Workforce Engagement Management (WEM) 2025 for the third straight year. Frost & Sullivan also named SuccessKPI as a 2025 Global Customer Value Award Leader winner based on their competitive workforce management, conversation analytics, automated quality monitoring and agent assistance combined into a single SaaS-based solution. "Their focus on value creation, transparency and continuous improvement has made SuccessKPI a trusted partner for enterprises modernizing their customer engagement strategies," said Frost & Sullivan analyst Ankita Singh, Industry Principal. Explore HRtech for the Latest HR Articles and Trends in Human Resources Technology
SuccessKPI, a cloud-native workforce engagement management platform provider, reported over 50% global revenue growth in 2025, driven by sales of its AI-powered WEM platform in the contact centre as a service market. The company recorded double-digit increases across North America, Europe and Asia Pacific. Government, logistics and healthcare were the leading sectors adopting SuccessKPI's solutions, including automated quality monitoring and agent observability tools that analyse contact centre interactions across multiple languages. The company has expanded its global footprint with data centres in the US, Canada, UK, Germany and Singapore, with Middle East expansion planned for 2026. SuccessKPI appointed Dave Toliver as chief marketing officer and promoted David Liu to chief financial officer to support continued growth in the AI WEM market.
SuccessKPI unveils last-mile solution for seamless experience. SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, has unveiled its new Last-Mile Connectivity solution, designed to enhance agent performance and customer experience through real-time monitoring of both network and agent environments. This latest innovation ensures that contact centers deliver uninterrupted service quality - even in hybrid work and work-from-anywhere models. As distributed contact centers become the industry norm, SuccessKPI aims to eliminate the "blind spots" that typically degrade call quality and user experience. The solution offers comprehensive visibility into critical factors such as the agent's desktop, headset, browser, and network to pinpoint and resolve performance issues before they impact customers. "Every customer call depends on what happens at the edge - the agent's network, device, settings and surrounding environment. With our Last-Mile Connectivity solution, contact center operators can now uncover the true cause of last-mile performance issues, act before customers are impacted, and prevent future disruptions. That level of clarity and action is critical for modern CX operations." Proactive monitoring and automation for superior CX. The Last-Mile Connectivity solution leverages AI automation and advanced analytics to deliver end-to-end visibility. Using SuccessKPI's Playbook Builder(TM), operators can set automated actions based on real-time conditions, combining multiple parameters such as packet loss, device processing power, location, and browser type. This enables them to detect and fix potential disruptions instantly. The new solution provides live data streams on desktop metrics (CPU, memory, OS, and browser), softphone performance, headset model, Wi-Fi signal, and network connectivity. It also includes real-time agent feedback, routing profiles, and queue details to identify problem areas quickly. By integrating these insights into one unified view, SuccessKPI empowers organizations to enhance contact center efficiency, reduce downtime, and drive overall operational excellence. The unified dashboard gives CX leaders a clear snapshot of network and agent conditions, supporting smarter and faster decision-making. Transforming the future of connected CX operations. As contact centers increasingly move to distributed and hybrid work models, the challenge of ensuring seamless connectivity grows. SuccessKPI's Last-Mile Connectivity solution directly addresses these challenges by providing the visibility and control organizations need to deliver exceptional service quality and prevent customer dissatisfaction before it occurs. Through AI automation and intelligent data analytics, SuccessKPI continues to advance CX innovation, helping enterprises optimize agent productivity while ensuring customers experience smooth, disruption-free interactions every time.
Alvaria and SuccessKPI announce alliance to deliver ai-powered insights and compliance for proactive customer experience outreach. ATLANTA - (BUSINESS WIRE) - Alvaria, a global leader in compliant, intelligent outreach as a contact center solution, announced a technology alliance with SuccessKPI, a leading AI insight and action platform. This partnership brings together Alvaria's trusted innovation in outbound compliance, proactive outreach, and contact center excellence with SuccessKPI's AI-powered business intelligence that delivers real-time insights, context, and action. Through this collaboration, enterprises will gain unified visibility into every customer interaction, with AI insights surfacing risk signals, compliance gaps, and performance opportunities in real time. The joint solution proactively supports agents and supervisors with AI copilots and guided workflows, reducing risk while improving right-party contact rates and streamlining compliant outreach at scale. Enterprises achieve results AHT reduction, CSAT improvement, compliance rate increase and reduced attrition. "Enterprises are demanding more than just reporting - they need actionable intelligence that drives measurable outcomes," said Michael Judd, CEO. "By aligning Alvaria's proven leadership in compliance and outreach with SuccessKPI's advanced AI insights, we're enabling organizations to reduce risk, improve contact effectiveness, and deliver stronger customer and business results." Dave Rennyson, CEO of SuccessKPI, added: "Our joint solution gives agents, supervisors, and executives real-time visibility and tools to act quickly - helping enterprises solve problems faster, engage customers compliantly, and operate at scale with confidence. That's the power of a CX command center: business intelligence that delivers real-time insights, context, and actions across all workforce engagement management motions." With this alliance, Alvaria reinforces its commitment to delivering world-class, compliant contact center solutions, while SuccessKPI expands its reach to enterprises seeking an integrated, AI-powered platform designed for agility, scale, and measurable impact. About Alvaria Alvaria is a global leader in enterprise-scale customer experience (CX) solutions, delivering innovative and compliant contact center technology that empowers businesses to achieve their goals. From outbound dialing and compliance software to inbound self-service solutions, Alvaria's portfolio is trusted by leading brands worldwide to enhance customer engagement, optimize operational performance, and maintain regulatory compliance. For over 50 years, Alvaria has provided global enterprises with secure, autonomous solutions that enhance satisfaction and success for both employees and customers. This mission fosters a more connected and thriving world while driving brand loyalty for clients. To learn more, visit www.alvaria.com. About SuccessKPI SuccessKPI is a cloud-native, workforce engagement management (WEM) platform that is revolutionizing how contact centers can utilize artificial intelligence and data automation to improve business outcomes and transform customer experiences. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare and technology contact centers in the United States, Europe and Latin America. With over 180 integrations and recognition as a leader in Frost & Sullivan's 2024 WEM Frost Radar(TM) and CRM Magazine's 2024 Industry Leader Awards, SuccessKPI continues to set the standard for AI-driven contact center solutions. Digital Networks: Web: https://www.successkpi.com Blog: https://successkpi.com/resources/ LinkedIn: https://www.linkedin.com/company/successkpi X: https://x.com/successkpi Alvaria Jill Lenmark VP of Marketing, Alvaria [email protected]
SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, announced the availability of SuccessKPI in the new AI Agents and Tools category of AWS Marketplace.