Full-Time

Healthcare Support Specialist

Posted on 1/29/2025

Wellist

Wellist

11-50 employees

Personalized patient support and navigation tools

Enterprise Software
Healthcare

Compensation Overview

$28Hourly

Entry, Junior

New Haven, CT, USA

The position requires on-site attendance at client hospital sites across multiple hospitals in New Haven County, CT.

Category
Customer Support
Customer Success & Support

You match the following Wellist's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Authorized to work in United States
  • Able to work on-site and commute to worksites across multiple hospitals in New Haven County, CT
  • Must show record of required vaccinations (including COVID-19), as defined by the CDC and client requirements
Responsibilities
  • Enrolls patients in the Wellist program by providing a warm, engaging, and professional introduction to the program
  • Accurately records patient information and relevant details from conversation to aid in the creation of personalized resource recommendations
  • Acts with empathy, discretion, and integrity across all patient and staff interactions
  • Learns quickly and adapts to changing needs, while always upholding Wellist values and leading with empathy
  • Serves as the face of Wellist with our client; shares challenges, learnings, and recommendations with Wellist colleagues
Desired Qualifications
  • Conversational Spanish speaker (preferred)
  • Some experience in a clinical setting (preferred)

Wellist provides personalized support tools aimed at improving patient experiences and health outcomes in the healthcare sector. Its main product, the Consumer Navigation Program, helps patients, families, and caregivers access tailored resources and support services, including hospital-specific information and community-based assistance. This program is designed to meet the unique needs of different patient populations. Wellist partners with healthcare providers to integrate its navigation tools into their systems, enhancing patient satisfaction and care. Unlike many competitors, Wellist offers an omni-channel approach, allowing patients to receive support through digital platforms, phone support, and in-person assistance. The company's goal is to improve patient care and satisfaction, which in turn boosts the brand perception of its healthcare clients.

Company Size

11-50

Company Stage

Late Stage VC

Total Funding

$13.6M

Headquarters

Boston, Massachusetts

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for telehealth boosts need for Wellist's integrated support platform.
  • Collaboration with CoPatient may expand services to include financial navigation.
  • Value-based care models encourage adoption of Wellist's platform for better patient outcomes.

What critics are saying

  • Competition from platforms like CarePort Health may impact Wellist's market share.
  • Reliance on healthcare providers for revenue makes Wellist vulnerable to regulatory changes.
  • Hyperlocal approach may limit scalability beyond the Boston area.

What makes Wellist unique

  • Wellist offers a hyperlocal approach tailored to specific patient populations.
  • The omni-channel strategy ensures patients access support in their preferred method.
  • Partnerships with healthcare providers integrate Wellist's tools into patient care systems.

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Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Vacation

401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

-10%

1 year growth

3%

2 year growth

-6%
U.S. Securities and Exchange Commission
May 7th, 2024
SEC FORM D

The Securities and Exchange Commission has not necessarily reviewed the information in this filing and has not determined if it is accurate and complete.The reader should not assume that the information is accurate and complete.

McKnight's
Apr 22nd, 2024
CoPatient to collaborate with Wellist

CoPatient to collaborate with Wellist.

INACTIVE