Ice Cream Associate Global Digital Service Manager

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned subsidiary of Unilever with the remainder of an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality.

Ben & Jerry’s has an inspiring ambition. We aim to be Unilever’s next billion € brand and are expanding rapidly in Europe and in new markets in Asia and Latin America. This translates into a high-paced growth environment married with our uncompromising grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission that are reflected in our KPI’s: Social mission, Product mission, and Economic mission.

Background & Purpose of the Job

The Ice Cream Associate Global Digital Service Manager, Ben & Jerry’s is to support and evolve the Ben & Jerry’s global IT landscape, primarily consumer-facing. You’ll work closely with other Ben & Jerry’s and agency developers to design, develop, and maintain technical solutions that support consumer facing web sites and associated platforms and integrations across a large global footprint. You’ll work with a cross functional team of U.S. based Ben & Jerry’s staff to develop and execute progressive, innovative, and strategic winning campaigns that support progressive social change. 

What You Will Need to Succeed

Leading:

• Interfaces and collaborates with Brand Managers and other functional areas of the business to understand and translate global, regional, and local business objectives and initiatives into technical solutions.
• Collaborates with developers to ensure successful implementation of technical solutions.
• Manages onboarding and oversight of external service providers/agencies to ensure successful platform integrations.
• Interfaces with Unilever IT to ensure awareness, and in some cases alignment, with Unilever platforms, capabilities, and processes.
• Interfaces with Unilever hosting and security teams to ensure compliance, troubleshoot issues or implement solutions.
• Contributes to the ongoing evolution of the Global Web strategy through a clear understanding of industry trends and directions.
• Produces documentation of processes and solutions of both a technical and a descriptive nature 

Supporting

• Monitors and research emerging technologies, external platforms and services, consumer behavior and site analytics to inform innovation and integration opportunities.
• Recommends process, resourcing, and technical changes for efficiency and scalability.
• Ensures user interface design and development adheres to best practices for user security, data privacy, user experience, core web vitals, SEO, and accessibility.
• Assists with on-site Unilever IT initiatives such as network, print, device, software rollouts and processes.
• Ensures user interface design and development adheres to web content and accessibility guidelines (WCAG)
• Ensures content is optimized for search engine optimization (SEO) leading to increased traffic to the site.

Skills

• Bachelor’s degree in information technology or equivalent level of experience
• 3-5 years’ experience with enterprise technology solutions
• Experience working with a team in a continuous integration environment.
• Light Project Management experience
• Experience with cloud infrastructure principles. 
• Familiarity with core web vitals/site speed optimization
• Familiarity with web accessibility standards/best practices
• Familiarity with web analytics platforms, tag management platforms and associated technologies
• Familiarity with content management systems and principles
• Strong consultation, interpersonal and influencing skills.

Our People Profile 
To support our 3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look for people with these characteristics to strengthen our team:

• Purpose-driven: passion and drive to make a real impact through our social mission agenda.
• Empathy: curious to collaborate with a variety of personalities and styles and to build excellent relationships with internal & external stakeholders
• Mastery: continuously learn and develop to remain an expert in your functional area
• Autonomy: dare to make choices and take ownership
• Activism: interested in bringing about political or social change
• Equity: recognizing power dynamics and how biases play out in interactions throughout society; this awareness and these skills are necessary so that throughout our business we engage respectfully and make decisions fairly

What We Can Offer You

Unilever at a Glance | Working at Unilever | Powering our Purpose | Planet & Society |Unilever’s Brands | Unilever on LinkedIn | Strategy | Unilever | Diversity, Equity & Inclusion | Careers at Unilever |Benefits, Learning, & Wellbeing | Latest News About Unilever

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.