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Claims Operations Analyst
Posted on 12/1/2022
Experience Level
Desired Skills
Data Analysis
  • 5+ years of experience in commercial P&C claims (complex liability/ property focus preferred), with 1-2 years within an analytics or operations focus
  • Experience working with or for a TPA
  • Proficient with analyzing claims data and developing reporting for key stakeholders
  • Possess a client-focused and results-oriented mindset
  • Demonstrated the ability to develop and optimize workflows
  • Possess high attention to detail and an ability to work independently
  • Highly effective communicator with the ability to collaborate cross-functionally
  • Own and execute on key claims processes, including first notice of loss and triage
  • Support day-to-day management of our TPA and advise on areas of improvement, ranging from claims file management to closure and payment
  • Ensure service levels are met according to service level agreements
  • Identify opportunities for enhancements to workflows, procedures, and policies in order to drive efficiency, client experience, and reduced leakage
  • Drive implementation of improvements with a bias for action and collaborative approach
  • Conduct analyses and develop robust reporting to help monitor and quantify performance
  • Conduct audits to identify improvement opportunities and monitor process adherence
  • Send client surveys and analyze responses to identify points of client friction
Desired Qualifications
  • SQL experience is strongly preferred
  • Exposure to or a passion for early-stage startups and/or high-growth environments
  • Experience developing or implementing technology that support the claims process
  • Experience working with or as an Adjuster
Vouch Insurance

51-200 employees

Business insurance for tech companies
Company Overview
Vouch was founded to increase the number of startups that succeed, with the mission to fix business insurance. They provide coverage that is efficient, affordable, and simple, designed specially for startups so companies can focus on what matters.
  • Comprehensive health, dental, and vision coverage
  • Access to HSA and FSA accounts
  • Unlimited PTO
  • Flexible work scheduling
  • Competitive compensation including equity
  • 401k
  • Leadership and mentorship opportunities to learn new skills
Company Core Values
  • Put people first
  • Serve clients with integrity and excellence
  • Listen, challenge, and grow
  • Face challenges head-on and win as a team