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Customer Success Manager
Posted on 1/14/2023
San Francisco, CA, USA
Experience Level
Desired Skills
Data Analysis
  • Product delivery and expertise
  • Analytical and problem-solving skills
  • Handling work and collaboration
  • Communication and emotional intelligence
  • A commitment to add to our culture of DEI
  • Bachelor's Degree or equivalent work experience
  • 3-5 years of experience in B2B environments with a preference for customer success, account management, sales or consulting background
  • Previous experience in digital and branding advertising campaigns or online recruiting highly beneficial. Basic understanding of the recruiting landscape and employer branding a plus
  • Passion for online advertising/media, marketing, and/or employer branding space is a must!
  • Experience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus
  • Commitment to Glassdoor's mission and values
  • Act as a trusted advisor, inspiring leader, and subject matter authority to customers in relation to the full suite of Glassdoor's products
  • Onboard and educate customers about Glassdoor's products
  • Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners
  • Supervise, lead and optimize employer content and recruitment advertising campaigns including display advertising and profile branding to ensure consistent product performance and delivery
  • Partner and work very closely with partners in Sales to define and achieve customers' success criteria, demonstrate return on investment, and ensure customer renewal with Glassdoor product suite
  • Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams
  • Develop and maintain a deep understanding of customers' business drivers and recruiting goals, and steer program activities to align with those initiatives
Desired Qualifications
  • Consistent track record of successfully achieving customer retention goals is a plus
  • : 20%
  • es are paid at a quarterly interval

501-1,000 employees

Job & recruiting platform
  • Medical, dental, & vision coverage
  • PTO
  • 401(k) with 50% match
  • Professional development
Company Core Values
  • We are transparent
  • We are innovative
  • We are good people
  • We have grit