Full-Time

Cybersecurity Customer Success Manager

Confirmed live in the last 24 hours

Simspace

Simspace

51-200 employees

Provides advanced cybersecurity training simulations

Cybersecurity

Compensation Overview

£90k - £110kAnnually

+ Annual Bonus

Mid, Senior

No H1B Sponsorship

Remote in UK

Candidates must be residents of the United Kingdom and possess the legal right to work in the UK.

Category
Customer Experience
Customer Success
Customer Success & Support
IT & Security
Sales & Account Management
Required Skills
Salesforce

You match the following Simspace's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in Business, Communications, Cybersecurity, Computer science, or equivalent work experience
  • 2+ years of experience with cybersecurity solutions and technical troubleshooting
  • 3+ years in Account Management, Project Management, Customer Success, Technical Support, Consulting or similar role with Enterprise and/or Federal customers
  • Proficiency in CRM (Salesforce) and Customer Success software platforms (Slack, Microsoft tools, Google)
  • Willingness to travel approximately 25% - 30% (international travel across Europe and Middle East)
  • Candidates must be residents of the United Kingdom and possess the legal right to work in the UK. Proof of eligibility to work in the UK will be required during the hiring process.
Responsibilities
  • Serve as the primary point of contact for assigned clients, addressing queries, concerns, and escalations while maintaining strong relationships
  • Develop and execute tailored onboarding plans, deliver product demonstrations, and provide ongoing training to maximize client success and product adoption
  • Guide clients through renewal processes, and proactively addressing concerns to secure satisfaction and long-term loyalty
  • Work closely with internal teams to resolve technical issues and align on client priorities, ensuring seamless communication
  • Identify opportunities to enhance the customer journey and contribute to scalable, efficient processes that elevate the customer experience
  • Provide insights to leadership and product teams, influencing strategies that align with client needs and market trends.
Desired Qualifications
  • Familiarity with cybersecurity tools, frameworks (e.g., NIST, MITRE ATT&CK), and concepts such as threat simulation, penetration testing, or network defense.

SimSpace provides advanced cyber range platforms that allow organizations to simulate cyber attacks and defenses in a virtual environment. These platforms enable clients to create realistic attack scenarios to train their cybersecurity teams and enhance their security measures. SimSpace serves a variety of clients, including enterprises, government agencies, military, and critical infrastructure sectors. What sets SimSpace apart from competitors is its military-grade cyber ranges, which support different deployment models such as secure air-gapped environments and Software-as-a-Service (SaaS) solutions. The company's goal is to help organizations improve their cybersecurity readiness, reduce operational costs, and achieve a strong return on investment, often within a year of using their services.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$43.8M

Headquarters

Boston, Massachusetts

Founded

2015

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-9%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $45M funding supports expansion into new geographical markets.
  • Appointment of Matt Knutsen as CRO aims to drive revenue growth and strategic partnerships.
  • Cybersecurity market projected to reach $480 billion by 2030, offering growth potential.

What critics are saying

  • Emerging competitors may offer similar platforms at lower costs, eroding market share.
  • Expansion into new geographies may increase compliance costs and operational risks.
  • Economic downturns could reduce IT budgets, impacting subscription-based revenue model.

What makes Simspace unique

  • SimSpace offers military-grade cyber ranges for hyper-realistic attack simulations.
  • Their platform supports secure air-gapped, on-premises, and SaaS deployment models.
  • SimSpace provides comprehensive training programs, including Red, Blue, and Purple team exercises.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Stock Options

Employee Referral Bonus

Wellness Program

Professional Development Budget

Pet Insurance

Legal Services