Full-Time

SAP Engagement Director

Navisite

Navisite

1,001-5,000 employees

Provides digital transformation services for global brands

Consulting

Senior, Expert

Remote in USA

Required Skills
Sales
SAP Products
Customer Service
Requirements
  • Bachelor's Degree from an accredited institution required.
  • Minimum of 15+ years of SAP relevant service delivery/relationship management experience.
  • Relevant technical application experience required.
  • Prior service delivery and customer engagement experience highly desirable.
  • Previous sales experience preferred.
  • Experience handling multiple tasks required.
Responsibilities
  • Overall design and delivery of SAP Projects.
  • Own the customer relationship and serve as an interface between the customer and both Navisite sales and support teams.
  • Maximize the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Navisite organization.
  • Identify and take advantage of sales, networking, and opportunities.
  • Manage difficult situations to ensure that our reputation is upheld.
  • Partner with Sales to identify, research, and execute on opportunities to leverage the Navisite product portfolio and to grow customers’ footprint.
  • Advise on how Navisite can be a strategic partner in reaching customer goals and objectives.
  • Participate in the resolution of customer concerns and defining, developing a customer contact strategy and pricing/growth plans.
  • Analyze operational processes, escalation procedures, and perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
  • Develop and manage responses, ensuring customer service with speed and accuracy and all client/customer service delivery issues are resolved.
  • Conduct quarterly business reviews and advise customers on utilization.
  • Negotiate and renew customer contracts.

Navisite stands out as a trusted partner in digital transformation, offering a comprehensive suite of services including cloud, enterprise application, data management, intelligent automation, and cybersecurity solutions. Their unique positioning allows them to cater to mid-market and smaller enterprise companies, providing flexibility and scalability to meet varying needs. With their industry-specific expertise and strategic advisory services, Navisite empowers businesses to navigate change and meet new demands, fostering resilience and growth.

Company Stage

N/A

Total Funding

$101M

Headquarters

Andover, Massachusetts

Founded

1996

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

4%