IT Product Manager @ Cloudflare

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Remote - US

About the role:

We are seeking an IT Product Manager, GTM Systems to lead a variety of strategic systems initiatives within Cloudflare. The IT Product Manager will serve as a “trusted advisor,” the strategic interface between a variety of GTM business areas such as Sales, Marketing, Partners/Alliances, and Post-Sales and the Enterprise Applications team with the focus on business technology strategy development, requirements discovery, risk and service management. The IT Product Manager will be the main technology functional expert for all GTM internal business systems, having a holistic view of the end-to-end process from a systems point of view. This means that while the role will primarily be a partner to the GTM teams, it would also have to partner with other functions, like People/Payroll, Finance, Security, and Legal to ensure the overall GTM process operates effectively and cohesively. The PDM will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. The candidate will partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.

Responsibilities:

Operates as the main point of contact and partner to both the business and the IT Enterprise Application (delivery) team.
Gathers and documents business requirements and user stories through in depth stakeholder interviews and subject matter expert (SME) deep dives. Obtains the necessary stakeholder sign-off before and technology reviews prior to transferring projects to delivery teams for execution.
Drives and heavily influences the overall GTM business system roadmap ensuring the focus is on business performance and scalability while limiting IT risk.
Provides knowledge transfers to technical teams and technical program managers (TPMs) ensuring clean and clear requirements are understood by those responsible for project management of implementation and go-live.
Contributes value to the GTM portfolio and plots roadmap deliverables using a blend of business priority, end-to-end product strategy, and a holistic consideration of Cloudflare’s techstack.
Maintains routine communication with business stakeholders and the IT delivery leads ensuring constant alignment on system roadmap placement and timelines.
Track the technology market discovering and staying attuned to newly released GTM applications and/or new product capabilities that align with existing technology in Cloudflare’s techstack.
Partner with the TPMs to maintain constant alignment of GTM projects’ health including leading any discussions regarding roadblock removals, risks, and overall keeping momentum on the deliverables.
Partners with the Procurement team and helps lead the vendor selection process for onboarding new tech. This includes vendor research, scoring, participating on demos, and presenting recommendations to leadership.
Adheres to and instills the IT Planning and Governance structure including running monthly GTM steering committee meetings, meeting with functional leaders on a routine basis, and providing routine alignment between the GTM business and IT teams.
Leads weekly roadmap meetings with delivery leads to collaborate on business priorities and roadmap placement and works with the appropriate teams to manage risks and capacity related issues.

Examples of desirable skills, knowledge, and experience:

BA/BS in Business Administration or Computer Science, or an equivalent combination of education and experience.
Minimum of 5 years experience with GTM system experience including complex knowledge and deep understanding of sales operations. Post-sales experience is a plus.
Strong sense of urgency, ability to manage priorities and tight deadlines in a fast-paced and ambiguous environment.
Highly organized and able to juggle many tasks without losing sight of the highest priority items.
Experience in implementing technology to solve business problems.
Business knowledge of sales and marketing functions and cycles.
Experience with GTM systems such as Salesforce, are required.
Strong leadership skills, being success oriented, and having a strategic mindset to bring business benefit and efficiencies through IT systems.
Demonstrated ability to communicate clearly to technical and non-technical audiences, and project manage multiple concurrent projects with varying internal stakeholders and demands.
Independent self-starter with history of accountability of project timeline and results.
Excellent written and verbal communication skills with the ability to communicate effectively and efficiently in a global fragmented environment.

Compensation

Compensation may be adjusted depending on work location.

For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $140,000 - $172,000.
For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000.
For Bay Area based hires: Estimated annual salary of $166,000 - $202,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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