Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

Databricks

Databricks

5,001-10,000 employees

Unified data, analytics, and AI platform

Data & Analytics

Mid

London, UK

Required Skills
Customer Service
Requirements
  • Experience working on a high-volume ticketing system (+4000 PM)
  • 2+ years of experience or related experience in administering and maintaining ITSM systems and associated tools
  • Extensive experience providing high-caliber support to all levels of staff
  • Experience supporting customer IT needs within a global team supporting multiple regions and time zones
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
  • Provide other services to reduce tickets and ticket closure times
  • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
  • Extensive experience troubleshooting AV/Conference room issues and Office Network related issues
  • Must have the necessary soft skills to work in a customer-facing environment
Responsibilities
  • Supporting core platforms - user support, ticketing, procurement, and provisioning
  • Taking ownership of customer issues escalations and applying understanding of systems within multiple applications in the tech stack
  • Documenting all processes and updating current documentation
  • Completing and documenting assigned project work and providing updates
  • Working with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
  • Working collaboratively across IT and serving as an ambassador for the IT organization with internal stakeholders
  • Providing exceptional customer service experience for all Bricksters when troubleshooting support requests
  • Maintaining the asset inventory system and ensuring all hardware/software allocations are logged

Databricks provides a Lakehouse Platform integrating data management, analytics, and AI capabilities across a range of industries. Employing tools like Delta Lake and Databricks SQL enhances operational efficiency and precision. As a workplace, it offers a collaborative and technology-driven environment, promoting growth through cutting-edge machine learning solutions and a commitment to leading the industry in data innovation. This makes it an inspiring place for tech professionals to advance their careers in a vibrant and forward-thinking setting.

Company Stage

Series I

Total Funding

$4.2B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

15%

1 year growth

33%

2 year growth

103%

Benefits

Extended health care including dental and vision

Life/AD&D and disability coverage

Equity awards

Flexible Vacation

Gym reimbursement

Annual personal development fund

Work headphones reimbursement

Employee Assistance Program (EAP)

Business travel accident insurance

Paid Parental Leave