Job Overview

We are looking for a driven, energetic, independent and motivated PC Build Technician to be a part of our growing company.  The successful candidate will be responsible for building all client purchased PC’s and assist managing all incoming/outgoing client assets. This is a great opportunity for someone to accelerate their IT career by learning the Abacus standard PC build process!

Responsibilities (including, but not limited to the following):

• Work alongside senior Engineering to utilize scripting and RMM tools to further automate and improve the PC Build process
• Work with our Procurement Team to track delivered IT equipment to the NYC office
• Assist maintaining and organizing client equipment brought into our server room
• Work with our ticketing system (ConnectWise) to track PC build time and ensure a daily SLA time frame
• Work from both an Abacus PC build checklist as well as any custom client checklists and attach to respective CW ticket
• Manage/troubleshoot hardware issues (video cards, USB & peripheral devices and drivers)
• Reports directly to Engineering manager, providing daily build ticket updates, and summary for all tickets completed and machines deployed at the end of the week
• Provide a summary for all tickets completed and machines deployed to manager at the end of the week
• Must be able to lift computer hardware and related equipment (up to 25lbs)
• Report to our Grand Central area office Monday-Friday

Skills:

• Basic knowledge of PC build process and the Windows Operating System
• Self-motivated, detail-oriented and organized
• Excellent communication (oral and written), organizational, and time management skills mandatory
• Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
• Basic knowledge of Office products (Excel, Outlook, Word and PowerPoint)
• Ability to work independently and efficiently to meet deadlines
• Ability to assess and prioritize work in a fast paced environment
• Ability to manage resources both laterally & vertically

Qualifications:

• Must have a high school diploma
• Basic understanding and experience with PC support
• Well-versed in installing windows, software, applications, antivirus, and patches
• Professional appearance and behavior, including punctuality
• Demonstrated expertise in Microsoft Windows 10

The Benefits of Working for Abacus

• Exposure to diverse array of technologies
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation
• Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
• Performance bonus
• Opportunities to further technical education through online courses
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness program, and fun events

Salary DOE: 50-70k