Technical Support Specialist
Posted on 5/8/2023
Puyallup, WA, USA
Experience Level
Desired Skills
Customer Service
  • An Associates degree holder or possess equivalent experience
  • Comfortable with software development and deployment cycles: you can report issues and can quickly learn to use new software
  • An excellent written and verbal communicator: you convey information to internal and external stakeholders in an organized and easily parsable manner through emails, bug reports, and in-person meetings
  • Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
  • Organized: you can juggle and make progress on multiple tasks simultaneously
  • Self-sufficient and whip-smart: you get things done, learn what you don't know, and can make data-driven decisions independently, as circumstances require
  • Able to lift up to 40 pounds: you are unfazed by the need to transport robot equipment on an occasional basis
  • Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time
  • Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don't shut down during the holidays and neither can our robots
  • Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, and a drug screen, among other steps
  • A safe driver: you will be responsible for transporting equipment from remote locations to onsite deployments
  • Responsive and responsible, especially when working remotely: you commit to deadlines, err on the side of over-communication, and understand the challenges of remote work
  • Results-oriented: you're happy to observe and take notes on end users interacting with the robot all day if that's what it takes to get data for product analysis
  • Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it's done
  • Passionate about healthcare and technology coming together to help people
  • A video game enthusiast: you will leverage your off-duty skills to become an expert at teleoperating the robot, when necessary
  • A budding techy: you are the go-to among friends for fixing their technical problems
  • Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
  • Passionate and clear-eyed when it comes to robots: you understand that there's a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn't glamorous
  • Monitoring and safely operating mobile service robots in a hospital environment (you will be onsite at various hospitals)
  • Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
  • Prioritizing the customer experience, ensuring their expectations are always met or exceeded
  • Deploying hardware and software updates with remote engineering instructions and support
  • Communicating with hospital staff and, occasionally, the public regarding robot operation
  • Contributing to core development by solving bugs, improving robot robustness, and building the next generation of teleoperation tools
Diligent Robotics

51-200 employees

Hospital assistance robotics
Company Overview
Diligent Robotics' mission is to make technical advances towards robots and humans working together side by side, with an emphasis on human-centric design. The company is developing a suite of artificial intelligence that enables robots to collaborate with and adapt to humans in everyday environments.
  • Competitive salary & equity
  • Competitive health plan coverage