Sales Operations Manager

THE CHALLENGE

At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast paced sales environment, it’s critical for our sales leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making.

THE TEAM

Partnering daily with sales leadership, this role sits in the Customer Strategy & Operations team. We set KPIs to measure what matters, analyze what’s happening to find ways to improve, and drive global execution through process definition and operating rhythm management. We are a small but mighty team focused on impact through driving global consistency and excellence.

THE ROLE

The Sales Operations Manager, Acquisition ensures that our sales practices are effective, streamlined, and scalable, making the complex simple and driving operational rigor. They will collaborate closely with sales leaders to set operational targets, define commission and incentive plans, and identify actionable insights that optimize how we acquire and retain customers. 

To be successful in this role, they will need to be disciplined, proactive, and curious. The ideal candidate is an experienced sales operations professional who loves challenges and succeeds at juggling multiple assignments in a fast-paced environment.

YOU WILL

• Own the quota setting process, developing and delivering commission and incentive structures to drive consistent high performance
• Assess sales performance, delivering actionable insights to sales leadership and driving accountability
• Identify opportunities to improve process, efficiency, profitability, and productivity 
• Ensure global sales leaders have the resources, tools, and data insights that they require to succeed
• Facilitate a streamlined sales performance management framework ensuring adherence by sales leaders across all regions
• Serve as a thought leader within the sales organization, bringing industry best practices to the conversation and acting as a force multiplier to advance our results globally 

THE SKILLSET

• 5-7 years of relevant experience in analytics, operations, consulting, or sales leadership
• Hands-on experience with sales planning, capacity modeling, quota setting, pipeline management, compensation planning, and forecasting
• Ability to build trusted relationships and influence peers and leadership
• Analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses 
• Adaptable to changing needs and situations in a fast-paced environment
• Highly motivated, results-oriented, self-directed, and collaborative
• Effective, clear, and concise verbal and written communication to both technical and non-technical audiences
• Required Skills: Salesforce, Excel, Conga, Groove, Gong (or equivalent software)
• Preferred Skills: Tableau, SQL, Ambition (or equivalent software)