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Senior Analyst, Erm, Issue Management
Posted on 2/11/2022
Remote • Phoenix, AZ, USA
Experience Level
Desired Skills
  • 4+ years working in risk, compliance management or audit at a financial services, payments, technology (growth), or consulting company preferred
  • Meaningful knowledge of risk management frameworks, including risk identification, root cause analysis, remediation planning, and reporting as well as use of Governance, Risk and Compliance tools (GRC)
  • Experience planning and organizing cross-functional work, influencing teams, and managing stakeholder groups to drive complex, high-priority efforts through to completion
  • Strong analysis skills, attention to detail and organization skills
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Strong written and verbal communication skills and
  • Demonstrated ability to develop relationships across the organization and collaborate
  • Experience in embedding a risk and compliance culture in a rapidly expanding business environment, preferable technology or financial services
  • Proficiency in Google Suite, Slack and Apple MacOS preferred
  • Contribute to the development of the Issue Management Program
  • Assist in the development and delivery of Issue Management Program and tool training
  • Aid Circle teams in the identification of true Issues and then logging Issues in a central repository for adequate tracking
  • Educate and assist Circle teams in proper and adequate root cause analyses of Issues
  • Support the definition and documentation of effective remediation plans with Circle's First and Second Lines of Defense teams - challenge plans and documentation to provide excellence in resolution and on-going remediation of Issues
  • Partner with Internal Audit to ensure proper integration of Audit findings as needed into the Issue Management Program
  • Leverage risk management and Issue management thought-leadership to drive Issue owners through the Issue Management process
  • Develop working relationships with key stakeholders to influence Issue resolution as well as serve as point of contact supporting Issue identification
  • Contribute to the development and creation of consistent reporting of Issue status for Enterprise Risk Management team as well as for leadership in supported First and Second Lines of Defense teams
  • Review escalated concerns and provide assessments for appropriate prioritization and ownership
  • Participate as needed in the validation of Issue closure as a Second Line of Defense member
  • Participate in quality assurance control and oversight to ensure Circle's Issue Management Program is executed according to internal standards and procedures
  • Cooperate in developing and evolving Issue Management best practices and documents - take pride in a culture of fail fast to iterate on improvements within the Issue Management process using periodic reviews and recommending updates to Issue management policies, processes, tools, and templates
  • Partner with the Governance, Risk and Compliance Technology manager to build out Issue Management in the Governance, Risk and Compliance tool (GRC)
  • Collaborate with Change owners to guide them through Circle's Change Management process
  • Escalate Issue and Change Management Program concerns to management in a timely manner
  • Contribute thought leadership to the Enterprise Risk Management Program, especially in regards to the integration of Issue and Change Management
  • Engage in projects and responsibilities, as assigned, that may be global in nature
  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees and families and local communities
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance

201-500 employees

Platform for businesses to accept payments and send payouts
Company Overview
Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.
  • Paid time off - We offer flexible paid time off — take what you need as long as it works with you and your team, and all Circle employees get mobile phone and home office reimbursements.
  • Health coverage - No matter where you live, we offer a market competitive suite of benefits. Enroll in health, dental, vision, disability, and life insurances, and Circle covers some or all of the premiums.
  • Invested in your future - All U.S. full-time and part-time employees enjoy 401(k) and pensions (with 4% company match if you contribute 5% or more), and share Circle’s success via company equity awards.
  • Learning & development - Your individual growth and development is important to us and we provide the resources to help you grow your career while at Circle.
Company Values
  • We are Multistakeholder - As an institution, we exist in a broad stakeholder context, which means that we must organize, incentivize and measure ourselves against meeting the needs of all of our stakeholders — our customers, our shareholders, our employees and families, our local communities and our world.
  • We are Mindful - We seek to be present and aware, to be respectful, active listeners (with each other and with our customers alike), and to pay attention to detail. We don’t rush to judgement, and when we are swept up by strong emotions we patiently observe and acknowledge them and try to not just react. Our mindfulness leads to better understanding, and more respectful, careful and deliberate choices.
  • We are Driven by Excellence - We are driven by our mission and our passion for customer success. Being driven also means that we relentlessly pursue excellence, that we do not tolerate mediocrity, that we reward based on merit, and that we work intensely to achieve our goals. Being driven doesn’t mean that we are assholes and plough over people or tolerate a culture of aggressiveness. We are a team. Part of our drive is to bring everyone along in our collective achievement.
  • We are High Integrity - We seek open and honest communication, and hold ourselves to very high moral and ethical standards. When we say we will do something, we do it. When we are having difficulty and need help, we talk about it. We treat each other and our customers with the utmost respect. We reject manipulation, dishonesty and intolerance. We welcome vulnerability and uncertainty, which needs to be listened to in order to bring people along, and helps us to constantly learn and improve. Our customers and partners implicitly experience us as high integrity, and our customer centric choices demonstrate this to them again and again.