IRT Project Manager

Responsibilities:

• Independently lead projects of moderate to high complexity.
• Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
• Build effective partnerships with other internal teams to move project through all phases of the development process.
• Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks.
• Act as subject matter expert on client clinical study protocol.
• Manage ongoing reporting of project health and profitability to internal and external stakeholders.
• Conduct end-user training.
• Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary.

Education:

• Bachelor’s degree or equivalent and/or appropriate experience 

Experience:

• 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
• 2-4 years’ experience in the life science industry
• Previous experience working in a fast-paced, entrepreneurial environment preferred.
• Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
• Familiarity using SQL a plus

Skills:

• Strong attention to detail and quality-focus
• Strong customer service orientation
• Excellent organizational and time management skills
• Good communication skills
• Excellent organizational skills
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals
• Able to work on multiple assignments with moderate supervision