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Full-Time

General Manager

Calibration Services

Posted on 7/23/2024

Advanced Technology Services

Advanced Technology Services

1,001-5,000 employees

Outsourced industrial maintenance and MRO services

Industrial & Manufacturing
Robotics & Automation

Expert

Chicago, IL, USA

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Applicant Tracking Software (ATS)
Sales
Requirements
  • Bachelor’s degree in a relevant field with over 10 years of manufacturing or industrial experience or an equivalent combination of education and experience.
  • Excellent leadership, emotional intelligence, collaboration, critical thinking, and interpersonal skills.
  • Strong customer focus with the ability to develop and sustain positive business relationships.
  • Excellent financial acumen and experience with managing P&Ls, financial forecasting, proposal development, negotiation, and contract administration.
  • Demonstrated decision making capabilities and ability to delegate effectively to a leadership team.
  • Experience developing critical initiatives that drive revenue growth both domestically and internationally.
Responsibilities
  • Directs all calibration operations, including personnel management, customer relationships, long and short-term strategies, and continuous improvement projects.
  • Develops a clear and attainable vision for calibration service delivery, ensuring optimal resource utilization and the achievement of the business’s strategic, growth, and profit objectives.
  • Reviews analyses of activities, costs, operations, and forecast data to evaluate performance, guide corrective actions, and drive accountability for results.
  • Acts as an agent for positive change, leading the implementation of new service initiatives, including strategic resource allocation, organization structure, leadership, techniques for improved efficiencies and adherence to best practices.
  • Optimizes customer loyalty through effective service delivery and through the development of collaborative methods that meet changing business needs.
  • Manages customer escalations effectively and monitors resolutions to ensure expectations are met within contractual guidelines.
  • Participates in customer meetings to ensure alignment, satisfaction, and value demonstration.
  • Works with direct reports to ensure appropriate completion of all service delivery activities for new customers, monitoring progress and escalating issues as required while communicating with the customer to ensure that expectations align with contract terms.
  • Manages the budget, and upholds financial discipline, driving performance to meet or exceed financial objectives.
  • Works with ATS sales team to support new opportunities, expand existing opportunities and ensure commercial alignment with customers.
  • Provides leadership in formulating and administering company policies and best practices, including role modeling and mentoring, others in the practice of ATS culture behaviors.
  • Partners with direct reports to build professional development plans, creating growth opportunities and facilitating the timely execution of development activities.
  • Establishes challenging individual and team performance goals that align with organizational strategies and regional objectives while driving strong performance and the achievement of positive results.
Advanced Technology Services

Advanced Technology Services

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Advanced Technology Services (ATS) offers outsourced industrial maintenance and MRO services, focusing on the upkeep and repair of manufacturing machinery. The company provides proactive maintenance strategies and machine health monitoring systems, allowing clients to reduce downtime and save costs. ATS stands out from competitors by combining skilled technical talent with advanced processes and technologies, ensuring efficient operations for its clients. The goal of ATS is to enhance productivity and profitability for manufacturers through reliable maintenance solutions.

Company Stage

Private

Total Funding

N/A

Headquarters

Peoria, Illinois

Founded

1985

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
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Simplify's Take

What believers are saying

  • Recognition as a US Best Managed Company and inclusion in Selling Power's '60 Best Companies to Sell For' list highlight ATS's strong market position and employee satisfaction.
  • The appointment of industry veteran Raj Batra to the advisory board brings valuable expertise in digitalization and industrial automation, potentially driving further innovation and growth.
  • Enhancements to the Reliability 360® Machine Health Monitoring platform demonstrate ATS's ongoing commitment to technological advancement and customer satisfaction.

What critics are saying

  • The industrial maintenance market is highly competitive, requiring ATS to continuously innovate to maintain its leadership position.
  • Dependence on large manufacturing clients could pose a risk if there are downturns in the manufacturing sector.

What makes Advanced Technology Services unique

  • ATS's focus on proactive maintenance strategies and machine health monitoring systems sets it apart from competitors who may only offer reactive maintenance services.
  • The company's technology-driven approach, including the use of AI and cloud-based platforms like Reliability 360®, provides a significant edge in reducing downtime and increasing efficiency.
  • ATS's commitment to skilled technical staffing ensures that clients receive high-quality service, differentiating it from competitors who may struggle with talent acquisition and retention.
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