Benefits Platform – Senior Operations Associate
Posted on 2/7/2024
Justworks

1,001-5,000 employees

Payroll and benefits facilities platform
Company Overview
Justworks’ mission is to help entrepreneurs and businesses grow with confidence. The company is building software for payroll, benefits, HR, and compliance.
Data & Analytics

Company Stage

N/A

Total Funding

$160M

Founded

2012

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

9%

1 year growth

18%

2 year growth

67%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
JIRA
Confluence
CategoriesNew
QA & Testing
Operations & Logistics
Requirements
  • Minimum 2 years experience in an Operations role
  • Knowledge of Employer-Sponsored Benefit Plans is a plus
  • Experience working in a fast-paced, data-driven environment
  • Process-driven and able to break down complex concepts into core details
  • Experience working cross-functionally
  • Extremely detailed-oriented with great time management skills
  • Excel experience or equivalent required
  • Strong analytical and data management skills
  • Strong project management and execution skills
  • Experience with Jira and Confluence or similar software
Responsibilities
  • Perform day-to-day operations for small group health insurance offering
  • Work with insurance carriers to resolve escalated issues
  • Collect plan and pricing data from carriers
  • Identify and remediate problems by developing and updating standard operating procedures
  • Support system implementation of new benefits and report changes in systems/procedures across teams
  • Execute regular filing and/or any additional regulatory duties
  • Adhere to vendor and internal partner SLAs
  • Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
  • Work closely and collaboratively with senior team members to develop strategies to drive operational efficiencies
Desired Qualifications
  • Knowledge of Employer-Sponsored Benefit Plans