Operations Manager

About the Role

We are looking for a Supply Manager to lead freelancer supply & product rollout (US & Canada) to help expand the network and footprint on ground. This role will need designing and executing processes, projects, communications, and experiments driven by a deep and analytical understanding of our business.

This role will work closely with both local and regional teams across regions and support the strategy and execution of how Uber Scaled Solutions attracts, acquires and develops skilled gig workers at scale through technology, automation and process optimization

What You'll Do:

• Adopting innovative strategies for quality sourcing at scale, across US&C and expand to other regions
• Utilize various sourcing tools and platforms to attract and monitor qualified candidate pools
• Shape and manage the programs: track progress, resolve dependencies, evaluate risks and communicate status to management and project partners
• Work with cross functional teams to ensure project needs are met and resolve issues
• Improve process operational efficiencies, and identify automation opportunities
• Create and own incentive strategy to drive new freelancer acquisition on the platform
• Prepare and maintain dashboards to measure sourcing penetration and efficiency

• Prepare and give business reviews to Uber senior management regarding progress against defined KPIs

• Build resource feedback mechanisms and ensure NPS targets are met for the program

Basic Qualifications

• 3 +  years experience in Operations with a focus in Product, Freelance Supply (or similar field)
• Proven ability to lead and execute product rollouts or initiatives across multiple regions, with experience in coordinating cross-functional teams, setting timelines, and ensuring smooth implementations in dynamic environments
• Experience in Leading Projects end to end
• Bachelors Degree

Preferred Qualifications:

• Experience in sourcing, onboarding, and managing large-scale freelance or independent contractor networks, particularly across US&X regions, to ensure a steady supply of talent for business operations
• Demonstrated ability to work independently and effectively with internal and external stakeholders
• Ability to work efficiently and influence others without exerting direct authority
• Ability to take initiative in a constantly-changing work environment
• Exceptional written, verbal communication, and organizational skills
• Previous startup experience is good to have
• Strong skills in analyzing market trends, freelancer performance, and supply chain metrics to optimize supply operations, using tools like Excel, SQL, or similar for data-driven insights
• In-depth knowledge of US&C labor markets, regulations, and cultural nuances, with the ability to adapt strategies to regional differences while working effectively with diverse teams

For Chicago, IL-based roles: The base salary range for this role is USD$95,500 per year - USD$106,250 per year.

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.