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Full-Time

Renewals Specialist

Confirmed live in the last 24 hours

SpyCloud

SpyCloud

201-500 employees

Cybersecurity for threat intelligence protection

Data & Analytics
Cybersecurity

Mid

Austin, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Management
Salesforce
Customer Service
Requirements
  • Highly detail-oriented with the ability to handle a large volume of renewal activity.
  • Strong customer service, listening, and communication skills.
  • Customer-focused approach to managing renewals and interactions.
  • Experience working on a team with a team player mentality.
  • Exceptional work ethic with a proactive approach to time management and organization.
  • Excellent communication, organizational, and multi-tasking skills.
  • BA/BS/Undergraduate degree or equivalent experience required.
  • Salesforce experience required.
Responsibilities
  • Own the renewals process from start to finish.
  • Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
  • Drive revenue by facilitating commitment and follow-through on securing payment from customers.
  • Work in CPQ, ensuring completeness and accuracy of data and processes.
  • Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
  • Create renewal quotes and purchase orders that follow company guidelines and expectations.
  • Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
  • Communicate and follow up directly with customers as needed.
  • Identify when opportunities need to be escalated and work to find optimal solutions.
  • Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
  • Achieve established retention goals.

SpyCloud specializes in cybersecurity, focusing on threat intelligence and identity protection for businesses. Its main product, the Cybercrime Analytics Platform, uses data from the dark web to help detect and prevent cyber threats like malware and ransomware. Unlike its competitors, SpyCloud offers a comprehensive solution that combines threat intelligence, identity protection, and incident response in one platform. The company's goal is to help businesses proactively defend against cyber threats and reduce the risk of data breaches.

Company Stage

Series D

Total Funding

$168.5M

Headquarters

Austin, Texas

Founded

2016

Growth & Insights
Headcount

6 month growth

2%

1 year growth

19%

2 year growth

39%
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Simplify's Take

What believers are saying

  • The recent $35M growth funding round positions SpyCloud for significant expansion and enhancement of its capabilities.
  • SpyCloud's comprehensive approach to cybersecurity, combining threat intelligence, identity protection, and incident response, makes it a valuable asset for businesses.
  • Collaborations with entities like Pentera and the Department of the Air Force highlight SpyCloud's influence and potential for impactful partnerships.

What critics are saying

  • The cybersecurity market is highly competitive, with numerous players vying for market share, which could impact SpyCloud's growth.
  • The reliance on recaptured data from the dark web may pose challenges in data accuracy and timeliness.

What makes SpyCloud unique

  • SpyCloud's Cybercrime Analytics Platform leverages recaptured data from the dark web, providing unique insights that many competitors lack.
  • The platform's ability to de-anonymize threat actors and tie them to their crimes offers a distinct advantage in incident response and threat attribution.
  • SpyCloud's focus on continuous detection and remediation of compromised credentials sets it apart in the cybersecurity landscape.