Full-Time

Renewals Specialist

Posted on 8/28/2024

SpyCloud

SpyCloud

201-500 employees

Cybersecurity for threat intelligence protection

Cybersecurity

Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
Requirements
  • Highly detail-oriented with the ability to handle a large volume of renewal activity.
  • Strong customer service, listening, and communication skills.
  • Customer-focused approach to managing renewals and interactions.
  • Experience working on a team with a team player mentality.
  • Exceptional work ethic with a proactive approach to time management and organization.
  • Excellent communication, organizational, and multi-tasking skills.
  • 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
  • Familiarity with Software as a Service (SaaS) solutions.
  • BA/BS/Undergraduate degree or equivalent experience required.
  • Salesforce experience required.
  • CPQ experience preferred.
Responsibilities
  • Own the renewals process from start to finish.
  • Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
  • Drive revenue by facilitating commitment and follow-through on securing payment from customers.
  • Work in CPQ, ensuring completeness and accuracy of data and processes.
  • Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
  • Create renewal quotes and purchase orders that follow company guidelines and expectations.
  • Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
  • Communicate and follow up directly with customers as needed.
  • Identify when opportunities need to be escalated and work to find optimal solutions.
  • Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
  • Achieve established retention goals.

SpyCloud specializes in cybersecurity, focusing on threat intelligence and identity protection for businesses. Its main product, the Cybercrime Analytics Platform, uses data from the dark web to help detect and prevent cyber threats like malware and ransomware. Unlike competitors, SpyCloud offers a comprehensive solution that combines threat intelligence, identity protection, and incident response in one platform. The company's goal is to enable businesses to proactively defend against cyber threats and reduce the risk of data breaches.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$197.9M

Headquarters

Austin, Texas

Founded

2016

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • SpyCloud raised $35M to enhance account takeover prevention capabilities.
  • SpyCloud's Air Force SBIR contract indicates growth potential in government partnerships.
  • SpyCloud Labs positions the company as a thought leader in cybersecurity research.

What critics are saying

  • Emerging startups like SevenAI and Nexus challenge SpyCloud's market position.
  • Infostealer malware rise requires continuous adaptation of SpyCloud's solutions.
  • Resource diversion to Air Force contract may affect service delivery to existing clients.

What makes SpyCloud unique

  • SpyCloud uses unique recaptured darknet data for cybercrime analytics.
  • SpyCloud's Cybercrime Analytics Platform offers actionable insights to prevent ransomware and account takeovers.
  • SpyCloud collaborates with Pentera to reduce dwell time of compromised credentials.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Meal Benefits

Flexible Work Hours

Remote Work Options

INACTIVE