Full-Time

Engagement Specialist

Confirmed live in the last 24 hours

Cengage Group

Cengage Group

1,001-5,000 employees

Consumer Software
Education

Compensation Overview

$21.25 - $34.5Hourly

+ Incentive Compensation

Entry, Junior

Mason, OH, USA + 1 more

More locations: Massachusetts, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Bachelor's degree or equivalent experience in business, sales, or a related field (preferred).
  • Confirmed experience in customer-facing roles, such as customer success, account management, or sales.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
  • Strong negotiation and problem-solving abilities, with a focus on finding great solution solutions.
  • Thorough and highly organized, with the ability to manage multiple customer accounts simultaneously.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Proficiency in CRM software and Microsoft Office suite.
Responsibilities
  • Run the end-to-end renewal for assigned customer accounts and specific opportunities through communications, customer discussions, and opportunities/quote/order management.
  • Accountable for a growth number in renewal areas assigned (CTE, AP).
  • Collaborate with the sales team, customer success team, and other partners to ensure a seamless renewal experience.
  • Build and maintain strong relationships with customers, serving as their main point of contact for renewal-related discussions.
  • Understand customer needs, goals, and challenges to find opportunities for value delivery and address any concerns or issues.
  • Conduct regular check-ins and proactive communication to maintain a high level of customer satisfaction.
  • Understand customer requirements and align them with the company's offerings to drive successful renewals and expand into new course offerings with NGL solutions.
  • Collaborate with customers to deliver/update quotes.
  • Collaborate internally on strategies to increase customer retention and find opportunities for upselling or cross-selling.
  • Complete playbooks to current customers to ensure usage, renewal, and expansion.
  • Maintain accurate and up-to-date customer records in CRM- contacts, opportunities, and status updates.
  • Partner with the sales team to align on renewal actions, share progress, and communicate regularly to ensure alignment as we present ourselves to the Customer.

Company Stage

N/A

Total Funding

$486.4M

Headquarters

Boston, Massachusetts

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Cengage's financial growth, with a 5% increase in revenue and 10% rise in EBITDA, indicates strong market performance and potential for future expansion.
  • The appointment of a Chief Digital Officer to drive innovation, particularly in Generative AI, positions Cengage at the forefront of educational technology advancements.
  • Partnerships with major players like AWS and EdAssist expand Cengage's reach and influence in the cybersecurity and workforce education sectors.

What critics are saying

  • The rapid evolution of AI and its impact on job markets could challenge Cengage's traditional educational models and necessitate swift adaptation.
  • Intense competition in the edtech space from both established and emerging players could pressure Cengage to continuously innovate to maintain its market position.

What makes Cengage Group unique

  • Cengage Group's focus on adult education and career readiness, exemplified by programs like Gale Presents: Excel Adult High School, sets it apart in the edtech landscape.
  • The company's strategic partnerships, such as with AWS and Accredible, enhance its offerings and provide unique value propositions in cloud certification and digital credentialing.
  • Cengage's consistent recognition for customer service excellence and workplace equality highlights its commitment to both customer satisfaction and inclusive corporate culture.

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