Manager - Area Service

Basic Purpose

This position is responsible for ensuring that specific operating objectives are met through practical management of electric distribution facilities, the design and construction of electric distribution facilities with a major emphasis on courteous, reliable and quality customer service.  Oversees business office activities in conjunction with the appropriate leadership from the Customer Service organization. Provides positive company image in the communities served.

Essential Education, Skills, and Environment

Education and Work Experience
Bachelor’s degree from an accredited school (or) a journeyman lineman certification and five (5) years of related experience with a minimum of 2 years experiences in managing teams or leading work groups.

Candidates that do not possess a bachelor’s degree (or) journeyman lineman certificate must have 9 years’ experience with a minimal of 4 years experiences in managing teams or leading work groups.  

Specialized Knowledge and Skills
Demonstrated knowledge of:

• Power line construction, operating, and maintenance practices
• All federal state, and local safety/compliance regulations affecting distribution operation
• Customer service business practices, policies, and procedures.

Demonstrated skills such as:

• Analytical, interpersonal, customer service and communication
• Leadership, problem-solving, conflict resolution, and labor management
• Managing a 24x7 operations organization, often remotely located.

Equipment and Applications
PCs, word processing, spreadsheet and database software.  

Work Environment and Physical Demands
Required to bend, stoop, reach, or stand for extended periods. May be required to work outside of normal business hours.

Essential Duties and Responsibilities

• Ensures timely construction, continuity, and reliability of electric service by organizing and directing the construction, operating/maintenance, and trouble response personnel. 

• Ensures availability of appropriate equipment, materials, and other resources for the construction, operation, and maintenance of electric distribution systems. 

• Maintains public and employee safety by directing safety programs in accordance with company safety rules, practices and procedures, local, state, and federal regulations; assumes environmental leadership role. 

• Maintains electric systems reliability and quality of service to existing customers within budget constraints through implementation and management of facilities maintenance programs. 

• Prepares and maintains records and reports to provide reference material for district use, budgeting, claims and other company departments. 

• Ensures safety, integrity and availability of electric system through its safe operation by providing controlling party functions.
• Represents the company as the front-line executive and deliver company messaging, develop company culture, and drive company direction on a daily basis with employees .

• Maintains a culture of mutual respect and hold employees accountable to all safety and Company rules/policies.

Monitors and enforces all compliance requirements for area of responsibility. 

May be required to be on call on nights or weekends in support of front-line operations

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company. 

Performs related duties as assigned.