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Manager – Customer Success
Media Solutions
Posted on 2/25/2023
Chicago, IL, USA
Experience Level
Desired Skills
  • Build on the existing strategy for customer success to onboard, retain, and upsell new and existing business
  • Understand the department's initiatives and execute them into actionable items across the team. Responsible for setting timelines, establishing accountability, and tracking progress
  • Collaborate cross functionally with marketing, sales, trading teams to constantly optimize offering based on client needs, company goals, and identified market opportunities
  • Responsible for retaining and growing existing accounts through identification of strategic upsells
Desired Qualifications
  • BA/BS Degree
  • 5+ years of experience in a customer success media oriented role
  • Minimum of 1 year prior management of individual contributors
  • Experience at an online publisher, ad exchange, ad server, DSP, or other online advertising roles preferred
  • Experience developing successful leaders and ambitious teams
  • Excellent organizational, interpersonal, presentation and communication skills (written and verbal)
  • Proactive and positive attitude, always willing to collaborate with team members and colleagues
  • Strong troubleshooting, analytical, and problem-solving abilities
  • Well versed in media vocabulary and key performance metrics
  • Self-motivated to learn about products, technology, customers, and competitors
  • Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
  • Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
  • Thrive in fast paced, dynamic working environments and enjoy working on developing-stage projects (with a clear vision for the 'big picture')
  • Naturally curious with a continuous desire to grow knowledge base and learn more
  • Possess genuine interest in Fyllo's mission to help the world realize the full potential of highly regulated industries

51-200 employees

Compliance-first solutions software
Company Overview
Fyllo is on a mission to accelerate the economies of tomorrow. Fyllo’s marketing and regulatory solutions provide the tools, data and integrations needed to drive new growth with speed and scale.
  • Unlimited PTO
  • Monthly mobile stipend
  • Home office stipend
  • 401K matching
  • Hybrid work schedule
  • Blue Cross Blue Shield medical coverage
  • Dental & vision insurance
  • Parental leave
  • Pre-tax commuter programs
  • Learning & development programs
Company Core Values
  • Family first
  • Customer obsessed
  • Fearless action
  • Radical transparency
  • Breaking boundaries