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Full-Time

Customer Support Lead

Quality Assurance

Confirmed live in the last 24 hours

Mercury

Mercury

201-500 employees

Banking services tailored for startups

Fintech

Senior

San Francisco, CA, USA + 2 more

Category
Customer Support
Customer Success & Support
Required Skills
Quality Assurance (QA)
Zendesk
Requirements
  • 2+ years of experience directly managing people
  • 3+ years of experience in a Quality Assurance environment
  • 4 - 8 years of experience in Customer Experience (CX) organizations
  • Demonstrated program management experience
  • Comfortable navigating and managing change
  • Bias for action
  • Experience with QA tools (e.g. Maestro, Klaus)
  • Bonus: Experience with Zendesk and Excel/Sheets
Responsibilities
  • Help build up the foundations of a world-class CX Quality Assurance program
  • Evolve quality standards for the CS team
  • Lead a small team of QA analysts
  • Be a key partner in the overall CS experience strategy

Mercury provides tailored banking services for startups, offering free checking and savings accounts, debit and credit cards, wire transfers, venture debt, and community programs. Launched in 2019, Mercury leverages financial technology to deliver intuitive product experiences and vibrant community support to founders.

Company Stage

Series B

Total Funding

$152M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

21%

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)