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Sr. Enterprise Services Engineer
Updated on 12/2/2022
Reston, VA, USA
Experience Level
Desired Skills
  • Identifying opportunities for our customers to get greater value from the Tanium Platform
  • Documenting best practices
  • Providing technical direction for the customer IT staff
  • Serving as a technical subject matter expert
  • Mentoring other ESEs
  • Participating in, and leading, the technical interview process
  • Driving innovation by leading initiatives to develop new capabilities on the Tanium Platform
  • Providing technical leadership within and outside of their immediate team
  • Minimum & Preferred Job Qualifications
  • Associates degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus
  • 8+ years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming
  • TS/SCI FSP Security clearance active upon hire
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python)
  • Experience with code merging & branching methodologies using GitHub
  • Experience managing enterprise customers
  • Prior experience and breadth of knowledge needed to lead customers and internal teams
  • Has mastered many new concepts & technologies; continually striving to master the Tanium platform and modules
  • Experience with integration of cloud-based services with internally hosted solutions
  • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others. Sr. ESEs think critically, spanning the customer lifecycle, and develop new capabilities on the Tanium platform with a high level of autonomy
  • Troubleshooting; has mastered enterprise-level troubleshooting
  • Experience integrating API-based commercial software products
  • Good Judgement: takes self-governed, consistent, action to prioritize and weigh cost and value in order to determine the action most appropriately aligned with the Tanium and our mission
  • Independent; can work on the most complex problems; should be able to complete tasks that are not well documented; participate in projects specific to their current skills and follow established technical support procedures only requiring help on more complex initiatives or issues
  • Communication: have mastered executive communication and demonstrate emotional intelligence, and patience, in all forms of communication. Anticipate blockers and delays for their work and the work of others and communicate appropriately before requiring escalation. Sr. ESEs also analyze whether tasks are the highest and best use of time and practices the redirecting of erroneous requests to re-focus on tasks that will accomplish the key business objectives
  • Influencing; demonstrate strong and consistent influence skills, working effectively with their team and strategic customers, to present logical and compelling arguments to enhance innovation and efficiencies
  • Leadership: constructively lead in recognizing when conditions have changed, and the team needs to adapt. This requires an attitude and drive that also leads the team in spotting emerging trends and patterns quickly, solving hard problems, and generating creative solutions. Sr. ESEs have a deep sense of ownership in the work that they do, no matter how small the task. They are willing to jump into any effort to help the team succeed. SrESEs actively seek out leadership opportunities, including leading other members of the team, without prompting from leadership. Sr. ESEs have a reputation within, and outside of, their team for being highly collaborative. They use this thinking to actively mentor and coach others to aid in their professional achievement and help avoid problems/high-risk behavior
  • Hands-on Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • 8140.1 training/8570 certification may be required
  • Prior military service in a related field (e.g. Navy Cryptologic Technician - Networks, USAF 3D or 1B, Army 17C or 35Q, 25D, etc.) a plus
  • Experience in development and management required for REST and SOAP implementations
  • Experience with SCCM, BigFix, ServiceNow, SIEM, and enterprise platform integrations
  • Demonstrates initiative and motivation
  • Excellent oral and written communication skills
  • Team player
  • Person of high ethics and integrity
  • Ability to work in a fast-paced, changing environment
  • Operationalizing, administering, & maintaining the Tanium Platform
  • Solving complex technical issues independently or with the help of teammates
  • Addressing customer needs through astute verbal & written communication skills
  • Solving complex customer support cases
  • Escalating customer support issues when appropriate
  • Conducting health-checks
  • Contributing to and tracking activity through applicable reporting
  • Integrating solutions with Tanium

1,001-5,000 employees

Security & systems management platform
Company Overview
Tanium is on a mission to revolutionise endpoint management and security for their global customers. It combines everything into a single platform that can identify where all your data is, patch every device you own in seconds, implement critical security controls, all in real time.
  • Insurance, Health & Wellness Package
  • 401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus
  • Work From Home
  • Maternity & Paternity Leave
  • Adoption Assistance
  • Flexible Hours
  • Paid Time Off
  • Free Lunch or Snacks
  • Company Social Events
  • Travel Concierge
  • Commuter Checks & Assistance
  • Employee Discount
  • Tuition Assistance
Company Core Values
  • We Do the Right Thing by putting our customers first, always acting ethically, and thinking and acting like owners of the company.
  • We Are Unstoppable in focusing on our mission with a relentless pursuit of innovation and excellence.
  • We Win as a Team by rejecting self-serving behaviour and succeeding through collaboration, diversity, and mutual trust and respect.