Customer Service Representative

Duties and Responsibilities

• Your primary responsibility is to represent Bone Dry Roofing, Inc with the highest degree of professionalism, punctuality, and integrity while providing our customers with respect, honesty, and the highest level of customer service.
• Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
• Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Understanding of company products, services, and policies.
• Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services.
• Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. 
• Adhering to all company policies and procedures

Skills Needed:

• Exceptional customer service aptitude.
• Active listening, verbal, and written communication skills, including a professional phone voice.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Detail-oriented. in fast paced environment.
• Accurate data-entry and typing skills.
• Teamwork-oriented to support team members.
• Ability to multi-task
• Adaptability and accountability

Requirements

• High School Diploma or equivalent
• Two-to-three years call center experience with telephone systems and technology
• Language proficiency
• Strong and accurate typing skills

Compensation and Benefits:

• Hourly compensation range of $15-$17 commensurate with experience
• Medical, Vision, and Dental Insurance
• Company paid Life Insurance
• Company paid short-term disability
• 401(k) Plan
• PTO, Vacation & Holidays