Responsibilities:

• Provide technical support to end-users, resolving hardware and software issues promptly.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, check scanners, and other miscellaneous equipment.
• Analyze, organize, and make recommendations for standardization of hardware and software purchases.
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. 
• Engage as needed with third-party vendors for testing, troubleshooting, and installation of software. 
• Document procedures, standards, best practices, and common solutions.
• Collaborate with other IT professionals to implement and manage IT projects.
• Conduct server, switch, and system upgrades and ensure system security.
• Perform basic network troubleshooting.
• Assist in developing and implementing IT policies and procedures.
• Keep abreast of industry trends and emerging technologies.

Required Skills and Experience:

• 3+ Years proven experience as an IT Specialist or similar role.
• Proficient in troubleshooting hardware, software, and network issues.
• Strong knowledge of system administration and IT infrastructure.
• Maintain, configure, and update Windows servers. 
• Familiarity with Hyper-V, Active Directory, Unifi networking, AWS, and cybersecurity best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., Microsoft Certified IT Professional, CompTIA A+, Network+, Security+) are a plus.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.

Desirable Skills and Experience (not mandatory):

• Collaboration Tools: Familiarity with collaboration and communication tools like Slack, Zoom, and similar platforms to facilitate efficient teamwork.
• Network Administration: Proficient in network administration, including configuring routers, switches, firewalls, and implementing network security protocols.
• Project Management: Experience in managing and coordinating IT projects from conception to completion, ensuring timely delivery and adherence to project specifications.

You might resonate with the culture at ECL if:

• You are passionate about science, technology, and medicine.
• You are impressively empathetic. 
• You first understand the other until they agree you can express their view as well as they can themselves.
• You are intellectually fearless. Stretching yourself well out of your comfort zone across multiple disciplines is more the rule than the exception at Emerald.
• You are curious. When first-principles reasoning illuminates a path that diverges from the standard assumptions, you feel compelled to see where it leads.