As a Financial Specialist representing the Fraud Risk Management team; you will have a unique opportunity to learn, reconcile and improve balance sheet reconciliation across the Affinity and Group Benefits Operations Integrity unit while building strong relationships with our business partners. Prime responsibilities will include a forward-thinking approach to the daily balance sheet management, aligned with team goals meeting our audit and business partner commitments.

Position Responsibilities:

• Balance Sheet management including, account reconciliations, determining best course of clearing outages and resolving outages in short turnaround time.

• Be a Change Agent by understanding the business process flows and the relationship to the balance sheet to contribute to the end-to-end process flow mapping and accounting model documentation.

• Bring forward new ideas and changes to improve the quality of the balance sheet clearing.

• Communicate areas of risk to leadership within a 10-day timeframe.

• Meet deadline commitments with accuracy demonstrating knowledge, and risks within balance sheet reconciliation.

• Create business partner relationships to influence clearing of the balance sheet and process improvements to prevent account outages.

• Support and meet team goals and objectives through active engagement participation and team functions.

Required Qualifications:

• Strong analytical skills

• Proven self-starter with the ability to work independently.

• Continuously challenges the status quo.

• Strong interpersonal skills and excellent communication skills both written and verbal.

• Proactive in executing and owning the processes and controls.

• Excels in a team environment interacting with both business and finance colleagues globally.

• Proven ability to thrive in a fast-paced, high-performing, and collaborative team environment while managing multiple, constantly changing priorities and ad-hoc requests.

• Comfortable with MS Excel

Preferred Qualifications:

• Prior experience in Affinity or Group Benefits with a financial mindset is an advantage.

• Prior experience with Lawson, Jets, Dart, & Trec is an advantage.

• Graduate of Finance or Business course is preferred but not mandatory.

• Experience in Mainframe, V3locity, AWD, MS Access, SQL data server, and Power BI would be an advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$50,700.00 CAD - $84,500.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.