Full-Time

Senior Technical Support Associate

Super Micro Computer

Super Micro Computer

5,001-10,000 employees

Modular, energy-efficient server hardware solutions

Compensation Overview

$70.3k - $148k/yr

+ Bonus + Equity

New York, NY, USA

In Person

Up to 50% travel to customer installations; on-site in Jersey City, NJ.

Bachelor's, Associate's

Category
IT & Security (1)
Required Skills
Computer Networking
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

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Requirements
  • 8 years of experience in servicing complex X86 systems and components.
  • Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering
  • Or an Associate’s degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
  • Minimum 2 years of experience with Customer Support.
  • Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
  • Ability to solve problems and make decisions as necessary.
  • Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
  • Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
  • Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
  • Emphasize on break / fix and onsite Customer Service.
  • Experience in communicating with internal and external customers to explain total solutions.
  • Hands-on experience with Enterprise grade server hardware.
  • Must be punctual and detail oriented.
  • Strong written and verbal communication skills, project management skills, solid time management skills.
  • The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
  • Must have valid license and reliable automobile.
Responsibilities
  • Knowledge of rack elevations / cable mapping for the installation for customer solution projects.
  • Assist / support the deployment of server, storage, and networking equipment.
  • Perform physical installation, rack and stack, cabling, and networking of data center hardware.
  • Coordinate with the engineering team to ensure seamless integration of hardware solutions.
  • Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
  • Conduct quality checks and test system functionality post-installation.
  • Provide frontline technical support to end-users via phone, email, and ticketing system.
  • Diagnose and troubleshoot hardware, software, and network-related issues.
  • Escalate complex problems to higher-level support teams when necessary.
  • Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.
Desired Qualifications
  • Preferred certification in Windows, Linux and network protocols.

Super Micro Computer designs and sells high-performance, energy-efficient server hardware and related software and services for data centers, cloud services, AI, 5G, and edge computing. Its Building Block Solutions offer configurable servers, storage, motherboards, and chassis built from common components, so customers can assemble workload-optimized configurations for rapid deployment. The company emphasizes green computing and power efficiency, using modular components to speed customization and time-to-market compared with competitors. Its goal is to help customers deploy powerful, reliable computing infrastructure with lower energy use and simpler procurement through direct sales and a broad network of distributors and resellers.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

1993

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 2026 backlog exceeded $60 billion, validating demand for AI infrastructure.
  • July 2026 gross margin guidance jumped to 15%-17%, versus prior 8.2%-8.4%.
  • August 11 2026 summit spotlights enterprise AI storage partnerships with AMD and IBM.

What critics are saying

  • March 2026 DOJ indicted co-founder Yih-Shyan Liaw over $2.5 billion Nvidia-server smuggling to China.
  • Taiwan prosecutors opened a separate May 2026 case tied to Super Micro servers.
  • If backlog cancellations or export controls hit, Supermicro's AI growth story breaks within quarters.

What makes Super Micro Computer unique

  • July 2026 DCBBS racks and H15 servers bundle compute, cooling, networking, and deployment services.
  • Supermicro manufactures motherboards, chassis, power, and racks in-house across U.S., Asia, Netherlands.
  • Its Building Block design rapidly reconfigures servers for NVIDIA, AMD, and Intel platforms.

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Benefits

Performance Bonus

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

19%

1 year growth

19%

2 year growth

19%
Financial IT
Aug 6th, 2026
Supermicro's seventh annual Open Storage Summit brings together 21 ecosystem partners to share practical guidance on deploying Enterprise AI at scale.

Supermicro's seventh annual Open Storage Summit brings together 21 ecosystem partners to share practical guidance on deploying Enterprise AI at scale. * Infrastructure * 06.08.2026 02:45 pm Super Micro Computer, Inc., a Total IT Solution Provider for AI, Enterprise, Storage, and 5G/Edge featuring Data Center Building Block Solutions(R)(DCBBS), today announced the seventh annual Supermicro Open Storage Summit, a virtual event presented with theCUBE that will run from August 11 through September 3. The 12-session technical series brings together leading experts across the AI storage ecosystem to examine the data infrastructure required to deploy enterprise AI at scale. "Enterprise AI success depends on a data infrastructure that can scale with growing model complexity and inference demands," said Michael McNerney, senior vice president, Marketing and Network Security Supermicro. "The Open Storage Summit brings together industry leaders from across our ecosystem to share practical expertise on building high-performance, cost-efficient AI infrastructure. Combined with Supermicro's DCBBS architecture, these insights help organizations accelerate AI deployment from pilot projects to production at scale." "Enterprise AI is forcing organizations to rethink infrastructure from the data outward," said Rob Strechay, Principal Analyst at theCUBE. "As enterprises look to become token producers rather than perpetual token consumers, storage becomes a strategic platform, not simply for capacity, but for feeding GPUs, managing context, accelerating inference, and enabling trusted AI at scale. That's why the conversations happening at the Open Storage Summit are so important." The summit will explore AI inference, agentic AI, hybrid cloud storage, AI data platforms, context memory, unstructured data management, neocloud infrastructure, and cloud storage services. Industry leaders from Supermicro and ecosystem partners - including AMD, DDN, Hammerspace, IBM, Intel, KIOXIA, MinIO, Nutanix, Scality, Solidigm, VAST Data, Western Digital, and others - will share practical recommendations for designing high-performance, cost-efficient AI environments. Practitioners from Crusoe and Iron Mountain will also discuss real-world AI and cloud storage deployments. DCBBS delivers complete, modular AI infrastructure built from validated components and subsystems, enabling flexible deployment from individual servers and networking to full rack-scale and data center-level solutions, including software and services.

Times24h
Jul 30th, 2026
Supermicro expands DCBBS with precision-engineered AI Rack Series to accelerate deployment and Time-to-Online.

Supermicro expands DCBBS with precision-engineered AI Rack Series to accelerate deployment and Time-to-Online. Machine Learning & Artificial Intelligence * Industry-leading quality, factory pre-assembly, and modular design facilitate rapid integration of systems and liquid cooling components, shortening Time-to-Online (TTO) * Ten Rack models available in 44OU, 48U, 48OU, and 52U configurations for same-day data center integration to support a wide range of deployments * Certified for up to over 5500 lb./2,500 kg static load capacity to maximize compute power per rack, enabling higher compute densities and optimal space utilization SAN JOSE, Calif., July 31, 2026 /PRNewswire/ - Super Micro Computer, Inc. (NASDAQ: SMCI), an AI, Enterprise, Storage, and 5G/Edge Total IT Solution Provider featuring Data Center Building Block Solutions(R)(DCBBS), today announced a comprehensive portfolio of racks engineered specifically for mission-critical, high-density AI data center deployments. The ORv3 standard allows Supermicro to offer customers a range of racks which simplify the integration of liquid cooling solutions for high compute-density systems, resulting in a reduction in the Total Cost of Ownership (TCO). Supermicro DCBBS racks are tested and then delivered in shock and vibration tested crates as part of Supermicro's DCBBS portfolio. These workload-optimized rack -and cluster-scale solutions are validated and ready to power on day one. Time & Calendars "AI infrastructure starts with the right foundation, and our purpose-built rack portfolio is engineered to accelerate every stage of deployment," said Charles Liang, president and CEO of Supermicro. "As a key component of our DCBBS technologies, these high-density, liquid-cooling-optimized racks enable customers to deploy AI clusters faster, maximize compute density, improve reliability, and reduce total cost of ownership. Our manufacturing scale enables us to deliver up to 3,000 of these advanced racks per month, including 2,000 liquid-cooled racks from our facilities around the world for immediate deployment into existing and new data centers. The racks are Plug-and-Play ready for immediate installation in the customers data center." Discover more Public Relations Business & Industrial By implementing standardized, fully modular architectures, factory pre-assembly, and optimized logistics, Supermicro can eliminate complex integration and deployment of bottlenecks. Backed by Supermicro Rack Integration Services and modular DCBBS portfolio Supermicro is capable of delivering complete, rack-scale data center infrastructure solutions at scale, streamlining deployment which gives customers a reduced Time-to-Online (TTO). Engineered entirely in-house by Supermicro, all racks feature a reinforced chassis with a certified static load capacity of up to 5500 lb/ 2,500 kg - significantly exceeding typical industry standards. This robust architecture reliably supports the extreme weight of rack-scale clusters that comprise fully populated GPU-accelerated systems, power delivery systems, and liquid-cooling components, ensuring uncompromising structural reliability for mission-critical environments. Leveraging premium-grade materials and high-precision manufacturing processes, Supermicro's rigorous quality assurance includes seismic and vibration qualification headlined by GR-63-CORE Zone 4 testing to verify stability under the most intense operational stresses. Machine Learning & Artificial Intelligence Optimized to support advanced liquid cooling, the designs support effortless integration with in-rack and in-row CDUs, sidecars, rear-door heat exchangers (RDHx), and liquid cooling manifolds. Dedicated, clearly separated pathways for coolant supply and return lines ensure optimized routing for enhanced efficiency and serviceability, as well as complete isolation of power and network cabling to prevent signal interference. Portfolio Overview: NVIDIA Vera Rubin/GB300 Platform (MGX): 48U and 52U racks available in both 750mm and 600mm widths with integrated busbars OCP ORv3 Platform: 44OU and 48OU 21-inch racks with integrated busbars EIA Standard Platform: 48U and 52U 19-inch racks DCBBS delivers complete, modular AI infrastructure built from validated components and subsystems, enabling flexible deployment from individual servers and networking to full rack-scale and data center-level solutions, including software and services. Supermicro continues to lead the industry with its comprehensive portfolio of AI infrastructure solutions, enabling organizations worldwide to deploy scalable, efficient, and environmentally responsible AI data centers. The entire Supermicro Rack Series is available now. To learn more about Supermicro's rack-scale solutions and rack integration capabilities, contact your Supermicro representative or visit https://www.supermicro.com/en/solutions/dcbbs. Supermicro's wide range of rack offerings is now available worldwide from its manufacturing facilities in Silicon Valley, the Netherlands, and Asia. Engineering & Technology About Super Micro Computer, Inc. Supermicro (NASDAQ: SMCI) is a global leader in Application-Optimized Total IT Solutions. Founded and operating in San Jose, California, Supermicro is committed to delivering first-to-market innovation for Enterprise, Cloud, AI, and 5G Telco/Edge IT Infrastructure. Times 24H is a Total IT Solutions provider with server, AI, storage, IoT, switch systems, software, and support services. Supermicro's motherboard, power, and chassis design expertise further enables its development and production, enabling next-generation innovation from cloud to edge for its global customers. Its products are designed and manufactured in-house (in the US, Asia, and the Netherlands), leveraging global operations for scale and efficiency and optimized to improve TCO and reduce environmental impact (Green Computing). The award-winning portfolio of Server Building Block Solutions(R) allows customers to optimize for their exact workload and application by selecting from a broad family of systems built from its flexible and reusable building blocks that support a comprehensive set of form factors, processors, memory, GPUs, storage, networking, power, and cooling solutions (air-conditioned, free air cooling or liquid cooling). Supermicro, Server Building Block Solutions, and Times 24H Keep IT Green are trademarks and/or registered trademarks of Super Micro Computer, Inc. All other brands, names, and trademarks are the property of their respective owners. SOURCE Super Micro Computer, Inc.

Yahoo Finance
Jul 29th, 2026
Super Micro (SMCI) Faces ITC Patent Investigation Over Netlist Memory Tech

Super Micro (SMCI) Faces ITC Patent Investigation Over Netlist Memory Tech Bailey Pemberton

Yahoo Finance
Jul 27th, 2026
Super Micro secures record $60B in AI server orders, doubles margin guidance amid legal uncertainties

Super Micro Computer announced preliminary fiscal Q4 2026 results on 21 July, revealing over $60 billion in new orders and guiding gross margins to 15-17%, nearly double its previous 8.2-8.4% forecast. Revenue is expected near the low end of its $11-12.5 billion guidance range, below the $11.67 billion analyst consensus. Shares rose as much as 20% on the news. The server manufacturer's order increase signals strong downstream artificial intelligence hardware demand. Super Micro bases its high-performance server clusters on Nvidia GPU architectures and has historically contributed roughly 9% of Nvidia's total revenue. However, the company faces significant legal challenges. In March 2026, federal prosecutors indicted co-founder Yih-Shyan Liaw and two others for allegedly smuggling $2.5 billion in Nvidia-powered AI servers to China, breaching US export regulations. Super Micro trades at a forward price-to-earnings ratio of approximately 9x, less than half the hardware sector median.

WHTop
Jul 25th, 2026
HPE, ASUS, MSI, Supermicro and MiTAC Launch AMD EPYC Servers.

HPE, ASUS, MSI, Supermicro and MiTAC Launch AMD EPYC Servers. July 25, 2026 - AMD's latest EPYC processor launch has quickly become less about CPUs and more about how server manufacturers believe enterprise AI infrastructure will evolve over the next several years. At AMD Advancing AI 2026 in San Francisco, hardware vendors unveiled remarkably similar strategies: denser compute, faster interconnects, liquid cooling, and architectures intended to keep pace with increasingly demanding AI, cloud, and high-performance computing workloads. For enterprise infrastructure buyers, the announcements highlight a market entering another transition. GPUs continue to dominate AI headlines, yet every accelerator cluster still depends on CPUs to orchestrate storage, networking, [...] [... Check source for end of article...]