Recovery Specialist

About the Role:

We’re looking for a Recovery Specialist responsible for the collection of delinquent auto loan accounts that are or are about to be assigned for repossession. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Accountable for reducing delinquency for assigned accounts. Responsible for skip tracing to locate accounts that are assigned for repossession.

What You’ll Do:

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Adheres to all federal and state collections laws.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls, repossessions, and dollars collected).
• Compliance with all company policies and procedures.
• All other duties assigned.

What We Look For:

• A flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output.
• Excellent time management and work prioritization skills while managing multiple projects.
• Capable of completing assigned tasks with careful attention to detail.
• Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision.
• Excellent verbal and written communication skills with the ability to work effectively with a wide range of people.
• Proven track record of meeting and exceeding production and quality expectations.
• 2+ years of experience in skip tracing within an auto finance environment.
• Familiar with repossession and skip tracing laws.

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

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