Full-Time
Customer Success Manager
hhaexchange
1,001-5,000 employees
SaaS platform for homecare operations
Compensation Overview
$95k - $115k/yr
Pennsylvania, USA + 1 more
More locations: Jackson Township, NJ, USA
Remote
Must reside in Pennsylvania or New Jersey.
Bachelor's
 Customer Experience & Support (1) |
|---|
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- Bachelor’s degree required
- 3+ years of client service experience required
- Experience with healthcare /homecare industry preferred and/or experience with SaaS platforms/operational software preferred
- Experience with a partner ecosystem preferred
- Excellent verbal, written, and interpersonal communication skills
- Strong client relationship management skills with the ability to creatively solve problems to meet client needs
- Collaborative and self-motivated, with the ability to work independently in a dynamic, fast-paced environment
- Detail-oriented with the ability to complete tasks thoroughly, accurately, and in a timely manner
- Strong organizational, project management, and multitasking skills, with the ability to manage multiple high-priority tasks
- Ability to effectively manage high-pressure situations and comfortably handle conflict resolution scenarios
- Proficiency in Salesforce and MS Office Suite
- Negotiation skills at all management levels with a high measure of authority in critical situations
- Excellent presentation and product demonstration skills, with the ability to engage and work effectively with diverse audiences and stakeholders
- Strong problem-solving and analytical skills
- Demonstrated understanding of the healthcare industry, with specific understanding of home-based care preferred
- Passion for customer satisfaction with a great desire to succeed
- Build and maintain relationships with clients, understanding their needs and serving as primary point of contact for day-to-day operational item, whether they are due to product challenges, gaps or changes withing the industry or local market
- Ensure client retention through delivery of exceptional service and support
- Assist with challenging client requests or issue escalations as needed, working closely with appropriate teams to mitigate system issues and seek resolution
- Uncover the true business needs, pain points, and challenges that clients are facing, and understand the client's organizational landscape
- Ensure the timely and successful delivery of solutions according to customer needs and objectives, meeting and exceeding agreed-upon customer satisfaction goals
- Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership
- Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews
- Regularly travel to client sites, conferences, and industry events to represent the company, engage with stakeholders, and ensure the successful execution of projects and business objectives
- Lead tailored product demonstrations to show the value of additional HHAeXchange solutions
- Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings
- Develop trusted advisor relationships with key accounts, customer stakeholders, offering on-site guidance as required
- Collaborate with sales team to identify and grow opportunities within market
- Address gaps in implementation, services, support and or/client needs
- Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.
HHAeXchange provides a management platform that connects homecare agencies, state Medicaid programs, caregivers, and patients to coordinate care. The software works as a subscription service that centralizes scheduling, billing, and compliance tasks into one digital system. Unlike competitors that may focus on isolated tools, this platform unifies all stakeholders in the homecare ecosystem to ensure everyone has access to the same data. The company's goal is to improve the quality of patient care by reducing administrative work and making communication between providers and payers more efficient.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
New York City, New York
Founded
2008
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Simplify's Take
What believers are saying
- April 15, 2026 RCM Services targets denials, collections, and cash flow immediately.
- July 2026 releases added messaging, POC autofill, and stronger login security.
- The April 2026 Zingage partnership keeps HHAeXchange central to provider automation spending.
What critics are saying
- Zingage's April 2026 AI agents automate scheduling and compliance inside HHAeXchange's network.
- Sandata, Cashé, and Generations integrations still risk product overlap, churn, and support failures.
- Medicaid payment crackdowns or state EVV rule changes can break revenue, especially during 2026 procurements.
What makes hhaexchange unique
- HHAeXchange owns Medicaid HCBS workflows across states, MCOs, providers, and caregivers.
- Its platform depth spans EVV, scheduling, billing, compliance, reporting, and now RCM Services.
- Partner Connect and the 32,000-provider network create distribution rivals cannot easily replicate.
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Benefits
Health Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 16%1 year growth
↑ 16%2 year growth
↑ 16%HHAeXchange unveils end-to-end Revenue Cycle Management services to streamline and optimize homecare billing. RCM Services combines expert oversight with operational insights to boost collections, reduce denials, and accelerate cash flow New York, April 15, 2026 - HHAeXchange, a leader in homecare management solutions for providers, caregivers, managed care organizations (MCOs), and state Medicaid programs, today announced the launch of Revenue Cycle Management (RCM) Services, a managed solution backed by expert oversight to help agencies increase collections, reduce denials, and maximize profitability. With today's agencies facing rising costs, ongoing payer complexities, and persistent staffing challenges, RCM Services delivers faster, cleaner reimbursement and greater financial predictability for HHAeXchange customers. Administrative workload and cost remain significant operational challenges for homecare agencies, with 41% of providers citing them as top concerns in HHAeXchange's 2025 Provider Voices Survey. RCM Services addresses this challenge by assuming responsibility for the entire revenue cycle from end to end, enabling agencies to focus more on caregiver support, operational stability, and most importantly, high-quality care. "Homecare providers are navigating diverse payers, rising costs, growing administrative demands, and an increasingly complex financial and regulatory environment," said Paul Joiner, CEO of HHAeXchange. "RCM Services relieves agencies of the operational burden of billing and collections while improving cash flow and business performance. By offloading revenue cycle management to experts who deeply understand homecare and the HHAeXchange platform, agencies gain clarity, efficiency, and more time to focus on care." RCM Services manages the full revenue cycle on behalf of agencies, from submitting claims and posting payments to resolving discrepancies, supporting rejections resolution, appealing denials, and minimizing aged receivables. Working directly within the HHAeXchange platform, the RCM Services team ensures accurate billing, timely follow-up, and continuous optimization. With these services, agencies can achieve a 97 percent collection rate or higher and a shorter payment timeline. "With RCM Services, our cash flow improved significantly in 60 days," said Jenny Chan, President of ABC Health Services Registry, Inc. "They resolved aged receivables and current billing issues, and we are getting paid much more quickly and at a higher percentage of what we bill than we did in the past. The RCM team actively engages with me and my staff and helps us through any new issues that arise." Beyond billing and collections, the service equips agencies with operational intelligence to help identify and address denial trends, authorization issues, and payer challenges. By addressing these issues at the source, agencies can submit clean claims, reduce rejections, and maintain payer compliance - a top concern cited by 70% of providers in HHAeXchange's 2025 Provider Voices Survey. Through a combination of deep expertise and granular visibility, RCM Services transforms revenue cycle management from a complex cost to a transparent profit center, driving increased collections, fewer denials, and accelerated cash flow. About hhaexchange. Founded in 2008, HHAeXchange is the leading technology platform for homecare and self-direction program management. Developed specifically for Medicaid home and community-based services (HCBS), HHAeXchange connects state agencies, managed care organizations, providers, and caregivers through its intuitive web-based platform, enabling unparalleled communication, transparency, efficiency, and compliance. In 2024, HHAeXchange expanded through the strategic acquisitions of Sandata, Cashé Software, and Generations Homecare System, strengthening its commitment to advancing the industry. For more information, visit hhaexchange.com or follow the company on X, LinkedIn, and Facebook.
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- HHAeXchange, a provider of homecare management solutions, announced today its acquisition of Sandata Technologies, a veteran in the homecare industry with four decades of experience.
What You Should Know: – HHAeXchange, a provider of homecare management solutions, announced today the acquisition of Generations Homecare System. – Generations offers a comprehensive software solution designed to streamline operations, improve care team collaboration, and ensure compliance for homecare agencies. The strategic move reinforces HHAeXchange’s position as a frontrunner in the homecare technology space.A Growing Market Demands InnovationThe homecare industry is experiencing significant growth, driven by an aging population and increasing demand for personal care services. By 2035, the need for personal care aides is projected to surge by 43%. This necessitates robust software solutions that can adapt to the evolving needs of providers, caregivers, and payers, especially regarding compliance and user-friendliness.Building a Stronger Ecosystem for HomecareHHAeXchange’s acquisition of Generations follows its recent acquisition of Cashé Software, a Minnesota-based leader in homecare operations and billing solutions. By integrating Generations’ expertise, HHAeXchange expands its reach into new markets and strengthens its talent pool with specialists in homecare technology. Ultimately, this benefits the entire industry by creating a more valuable ecosystem for clients, partners, and stakeholders.Generations: A Legacy of Quality TechnologyFounded in 2002 with a commitment to exceptional technology, Generations has built a strong reputation for quality homecare software
- HHAeXchange, a provider of homecare management solutions, announced today the acquisition of Generations Homecare System.