Lilly Pulitzer Lead Sales Associate

Job Description

The Lead Sales Associate for Lilly Pulitzer at the Fairmont Scottsdale Princess is a full-time, hourly position responsible for the overall management and performance of the Lilly Pulitzer shop. Reporting directly to the Retail Manager, this role is focused on achieving budgeted net sales and direct contribution goals, while delivering an exceptional guest experience and embodying the Lilly Pulitzer brand. The Lead Sales Associate is also responsible for building and leading a high-performing team and is expected to consistently model the company’s Core Values and Core Leadership Qualities.

Summary of Responsibilities:

Reporting to the Retail Manager, responsibilities and essential job functions include but are not limited to the following:

Building High Performing Teams:

• Recruit and Develop an A+ team
• Develop, inspire, and retain top talent
• Coach and develop to maximize the success and selling potential of all sales associates
• Set and reinforce clear and aligned expectations, performance, results and accountability with all associates
• Effectively and fairly manage and drive high performance of all associates
• Create a strong store culture consistent with the Lilly Pulitzer brand, resulting in a positive and motivating atmosphere
• Ensure onboarding and continued training of the Lilly Pulitzer sales associate team
• Ensure that all staff is trained properly in their respective roles and responsibilities
• Deliver an exceptional guest/customer experience
• Demonstrate high level of business acumen
• Protect the assets of the store
• Strong organizational and operational competencies
• Achieve or exceed Budgeted Net Sales
• Positively communicate personal and outlet sales goals (Budget, ADS, UPT, SPH, EES) promotions and incentives to team
• Understand financial results, annual budget and utilization of information to impact business favorably
• Apply and foster strategic and critical thinking

Daily Meetings & Tasks:

• Strong command of store
• Review daily AVERO commentary, follow up and accountability
• Daily merchandise pull/restock
• Responsible for overall organization and optimization of store functionality
• Compliance with retail store and company policy and procedures
• Safeguard assets of store
• Build and cultivate effective relationships with the guest/customer
• Maintain an Upbeat, with a Team approach, atmosphere within the Sales Team, that encourages growth and creativity
• Inspire others to deliver an exceptional in store experience consistent with company culture
• Create an optimistic, high energy, team oriented, and sunny store atmosphere

Weekly Meetings & Tasks:

• Attend the weekly Retail Leads meeting
• Review and submit weekly buyers report
• Review and execute product specials, sales promotions, and new product launches

Quarterly Meetings & Tasks:

• Execute quarterly shop inventories in partnership with Retail Manager and Retail Distribution Center Team
• Create and schedule quarterly shop deep cleaning
• Review Team training needs developing appropriate training plans

Selling Effectiveness:

• Analyze business performance and develop clear, actionable plans to optimize results and ensure effective execution of key initiatives
• Foster strong team communication, reinforcing leadership accountability for driving sales at all levels
• Build and maintain a highly satisfied and loyal customer base through consistent team follow-up and performance accountability
• Create and implement company selling strategies in alignment with brand goals
• Develop initiatives that enhance the overall shopping experience
• Lead the retail team in executing selling strategies to meet and exceed performance expectations

Live the Culture:

• Make informed, fact-based decisions that ensure the shop remains well-stocked, visually abundant, and aligned with Lilly Pulitzer brand standards
• Cultivate a store environment focused on consistently delivering exceptional and engaging customer experiences
• Lead by example in creating memorable guest interactions and reinforcing a customer-first mindset
• Champion a culture of recognition by celebrating colleague contributions and successes
• Build a cohesive, high-performing team tailored to meet the needs of the retail division
• Maintain strong, open communication with the Retail Manager, Senior Buyer, and RDC team to proactively address opportunities and ensure timely, professional resolution

Operational Excellence:

• Work with Visual Merchandiser to execute floor set updates and product transitions in alignment with business needs and seasonal changes
• Partner with the Buying team to support and implement action plans that drive results and operational efficiency
• Ensure full compliance with all company policies and procedures, maintaining a high standard of accountability
• Integrate Loss Prevention and safety protocols into daily operations to promote a secure and well-managed environment

Qualifications

• Minimum five years in retail leadership or relevant industry
• Genuine optimistic approach to leadership
• Ability to work store schedule as needed including nights, weekends, and holidays
• Proven ability to drive sales results through a strong level of business acumen
• Strong communication skills and ability to foster a customer focused selling culture

• Shift Requirements:

• Full Time (5 shifts weekly)
• Availability: Morning shifts, Evening shifts, Weekends, Holidays
• Shift Hours Needed:
• 8:45 AM-3:55 PM
• 3:20 PM - 9:15 PM