Technical Content Engineer
Technical Writer
Posted on 3/28/2023
Clearwater, FL, USA
Experience Level
Desired Skills
UI/UX Design
  • Bachelor's Degree (Technical Communication, English, or related field preferred) preferred but not required
  • Minimum 1 year experience in technical writing
  • Minimum 1 year experience in UX writing preferred
  • Experience with Google Docs
  • Experience with Microsoft Office (Word and Excel)
  • Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
  • Ability to present and break down complex technical concepts in an easy-to-understand manner
  • Intermediate knowledge of HTML/CSS preferred
  • Self-motivated with excellent time management and organization skills
  • Ability to write collaboratively or independently
  • Ability to adjust to shifting priorities in a fast-paced environment
  • Familiarity with writing English for a global audience
  • Interview subject-matter experts (SMEs) to gather information for technical documentation
  • Work with Product Managers to develop and review text for product UI
  • Attend meetings for assigned projects to represent Technical Content
  • Create and maintain technical documentation and tutorial videos for customers to support KnowBe4's products and services
  • Respond to internal requests for documentation additions and updates
  • Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
  • Track any updates or changes to KnowBe4's products and services in our change log and release notes

501-1,000 employees

Security platform for security awareness
Company Overview
KnowBe4 enables your employees to make smarter security decisions, every day.
  • Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
  • Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
  • Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
  • Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
  • Remote Work Options
  • Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
  • On-site Life Coach
Company Core Values
  • Radical Transparency
  • Extreme Ownership
  • Culture of Celebration
  • Diversity & Inclusion
  • Global Exposure