Technical Content Engineer @ KnowBe4

Technical Content Engineer

Technical Writer

Posted on 3/28/2023

INACTIVE

Locations

Clearwater, FL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

HTML/CSS

UI/UX Design

Communications

Word/Pages/Docs

Requirements

Bachelor's Degree (Technical Communication, English, or related field preferred) preferred but not required
Minimum 1 year experience in technical writing
Minimum 1 year experience in UX writing preferred
Experience with Google Docs
Experience with Microsoft Office (Word and Excel)
Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
Ability to present and break down complex technical concepts in an easy-to-understand manner
Intermediate knowledge of HTML/CSS preferred
Self-motivated with excellent time management and organization skills
Ability to write collaboratively or independently
Ability to adjust to shifting priorities in a fast-paced environment
Familiarity with writing English for a global audience

Responsibilities

Interview subject-matter experts (SMEs) to gather information for technical documentation
Work with Product Managers to develop and review text for product UI
Attend meetings for assigned projects to represent Technical Content
Create and maintain technical documentation and tutorial videos for customers to support KnowBe4's products and services
Respond to internal requests for documentation additions and updates
Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
Track any updates or changes to KnowBe4's products and services in our change log and release notes

About KnowBe4

KnowBe4, the provider of the world’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we’ve earned numerous other prestigious awards, including Glassdoor’s Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to private parties at theme parks, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Technical Content Engineer position is responsible for creating and maintaining high-quality articles, tutorial videos, and product UI text to support KnowBe4’s products, features, and services.

Responsibilities:

Interview subject-matter experts (SMEs) to gather information for technical documentation
Work with Product Managers to develop and review text for product UI
Attend meetings for assigned projects to represent Technical Content
Create and maintain technical documentation and tutorial videos for customers to support KnowBe4’s products and services
Respond to internal requests for documentation additions and updates
Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, and more
Track any updates or changes to KnowBe4’s products and services in our change log and release notes

Minimum Qualifications:

Bachelor’s Degree (Technical Communication, English, or related field preferred) preferred but not required
Minimum 1 year experience in technical writing
Minimum 1 year experience in UX writing preferred
Experience with Google Docs
Experience with Microsoft Office (Word and Excel)
Excellent verbal and written communications (grammar, spelling, sentence structure) and proofreading skills
Ability to present and break down complex technical concepts in an easy-to-understand manner
Intermediate knowledge of HTML/CSS preferred
Self-motivated with excellent time management and organization skills
Ability to write collaboratively or independently
Ability to adjust to shifting priorities in a fast-paced environment
Familiarity with writing English for a global audience

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

501-1,000 employees

Website

Security platform for security awareness

Company Overview

KnowBe4 enables your employees to make smarter security decisions, every day.

Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach

Company Core Values

Radical Transparency
Extreme Ownership
Culture of Celebration
Diversity & Inclusion
Global Exposure