Business Operations Lead

About the Role

We are seeking an Operations Lead to drive process design, implementation, evaluation and oversight that drives efficiency, effectiveness, speed and scalability across our global partnerships team. The goal is to streamline the organization to support new partner onboarding and ongoing partnership development.

This role is focused on optimizing operations and processes within the team (across the global locations), across Pagaya departments and with partners. Success will rely on building a deep understanding of the business and existing processes, business operations analysis & design and project management skills.

 You will be at the intersection of strategy and execution, ensuring optimal collaboration across U.S. and Israel teams to create scalable operational processes that achieve the teams primary KPIs:  originations volume, profitability, relationship management, upsell/cross-sell.

Responsibilities

Core Focus:

• Drive cross-functional processes that improve the efficiency and effectiveness of the Partnerships team - both internally and with external partners.
• Project manage end-to-end workflows, ensuring consistent execution of partner integrations, reporting processes, and system adoption.
• Identify and implement process improvements, recommending and rolling out changes that improve speed, quality, and scalability.
• Serve as the connective tissue between U.S. and IL teams, ensuring seamless alignment across time zones, functions, and leadership priorities.
• Lead monitoring and tracking of team objectives and KPIs, building visibility and accountability around execution.
• Support both global team and Israeli leadership with ad hoc strategic projects, executive reporting and overall team building.

Broader Support & Analytics:

• Provide structured reporting and data-driven insights to senior Partnerships executives to inform decision-making.
• Support leadership with presentations, dashboards, and cross-functional communications that highlight progress, risks, and opportunities.
• Join and document portfolio- and group-level meetings, capturing action items and ensuring follow-through.
• Evaluate and optimize usage of key information systems (Salesforce, Jira, Google Drive, etc.) to support Partnerships operations.
• Provide training, documentation, and enablement for new processes and tools.

Requirements

• 5+ years of experience in project management, business operations, or consulting.
• Proven ability to manage and deliver complex, cross-functional projects in a dynamic environment.
• Strong analytical and reporting skills, with experience turning data into actionable insights.
• Excellent communicator - able to translate complex topics into clear, actionable messages across audiences and geographies.
• Comfortable working without formal authority, influencing and coordinating across functions and seniority levels.
• Based in NYC, preferably fluent in Hebrew, with flexibility for early-morning calls (6:30–7:00am ET) with the Israeli team.
• Background in a fintech or global company of similar scale, with experience working with global teams (ideally from Israel) or prior work experience in Israel.

Preferred:

• Familiarity with CRM, ERP, and project management tools (Salesforce, Jira, Gong, etc.).
• Experience working with product, data, or engineering teams.
• International work or study experience.