Client Success Analyst

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Client Success Analyst plays a critical role in ensuring AnewHealth delivers seamless, proactive service to our patients and partners in our direct-to-consumer channel. This role supports Account Management in coordinating cross-functional projects and ensuring consistent execution of client success strategies including client communications, reporting, and implementation support. This individual will have strong project coordination skills, a proactive mindset, and a passion for optimizing healthcare delivery through operational excellence.

Responsibilities

• Manage vertical-wide client success initiatives by tracking progress, identifying risks, and facilitating communication between internal and external stakeholders.

• Maintain accurate reporting on client operational deliverables and key milestones to ensure execution of client success strategies.

• Lead best practices in the coordination of client meetings, including templates for agenda development, documentation, and follow-up on strategic action items.

• Act as a project coordinator across client accounts, ensuring alignment of deliverables, timelines, and stakeholder expectations.

• Develop and deliver client-facing reports and presentations that communicate key performance indicators and project outcomes.

• Gather and synthesize client feedback to inform continuous improvement and strategic planning efforts.

• Collaborate with internal teams (e.g., Legal, Compliance, Operations, First Impressions) to ensure successful deployment of new services and process improvements.

• Support onboarding workflows as needed for new clients, ensuring seamless implementation through structured project plans and milestone tracking.

• Participate in on-site client engagements as needed to support project rollouts, workflow adoption, and real-time issue resolution.

• Contribute to internal reporting, special projects, and process optimization initiatives that enhance client success outcomes.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education:

• Required:  Bachelor’s degree in Business Administration, Healthcare Administration, or other related field.

Experience:

• Required: 2+ years of experience in project coordination and/or client-facing support

• Preferred: Prior experience within the healthcare industry, including pharmacy.

Skill & Abilities

• Excellent organization and time-management skills; able to manage multiple priorities in a fast-paced environment.

• Strong communication and interpersonal skills; confident supporting in-person and virtual client engagements.

• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint); experience with CRM or project tools is a plus.

• Self-starter with a proactive mindset and commitment to client service excellence.

• Ability to work under pressure and to tight deadlines.

• Self-motivated and highly professional with ability to lead and take ownership and responsibility.

Physical & Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Expected Hours of Work

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This may be considered a hybrid position based on manager discretion.
 

Travel

Limited for events, trade shows, client visits, or conferences.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.