Full-Time

Technical Services Representative III

Confirmed live in the last 24 hours

Watts Water

Watts Water

1,001-5,000 employees

No salary listed

Senior

Andover, MA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • A minimum of two years of post-secondary technical education or equivalent experience.
  • 5+ years of experience in technical support/service within the plumbing industry or holding a Journeyman or Master Plumber license.
  • At least two years of hands-on experience applying skills from trade licenses in Plumbing, Heating, and Air Conditioning.
  • Strong knowledge of the Uniform Plumbing Code, Southern Plumbing Code, ASSE, and USC Backflow Prevention and Cross-Connection Control.
  • Proficiency with the MS Office suite (Outlook, Word, Excel, PowerPoint).
Responsibilities
  • Provide top-notch service and expert advice on plumbing devices in both residential and commercial applications.
  • Troubleshoot, diagnose, and offer solutions for plumbing-related issues.
  • Respond to technical inquiries via phone (automated call system), email, and other channels ensuring timely and accurate record-keeping.
  • Collaborate with management to resolve customer inquiries and provide valuable feedback to product engineering and management.
  • Guide customers through step-by-step solutions.
  • Escalate complex issues to higher-level support or specialized departments.
  • Maintain detailed records of customer interactions.
  • Manage support tickets and ensure timely resolution.
  • Follow up with customers to ensure issues are resolved.
  • Contribute to the development of support documentation and knowledge base articles.
  • Provide feedback to improve support processes.
  • Collaborate with other support team members.
  • Stay updated on the latest plumbing products and technology trends.
  • Take on additional assignments and responsibilities as needed.
Desired Qualifications
  • Previous experience in a Wholesale Plumbing Sales environment is preferred.
  • Prior experience with ERP systems (e.g., QAD or SAP) is a plus.
  • Experience with Salesforce or other CRM systems is a plus.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

North Andover, Massachusetts

Founded

1874

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Simplify's Take

What believers are saying

  • Acquisition of Bradley Corporation provides a strategic platform for growth and diversification.
  • Participation in global conferences boosts visibility and industry networking opportunities.
  • Launch of Big Bubba S100 expands product offerings in the residential market.

What critics are saying

  • Increased competition from emerging smart water technology companies could erode market share.
  • Potential supply chain vulnerabilities due to geopolitical tensions affecting raw material availability.
  • Integration challenges of recent acquisitions could lead to operational inefficiencies.

What makes Watts Water unique

  • Watts Water offers one of the broadest plumbing and water quality product lines globally.
  • The company focuses on smart and connected products for competitive market advantage.
  • Recent acquisitions enhance Watts Water's diversification in water solutions.

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Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Parental Leave

Paid Holidays

Paid Vacation

Professional Development Budget

Tuition Reimbursement

Gym Membership

Employee Discounts

Company News

Business Wire
Jan 7th, 2025
Watts Water Technologies, Inc. Acquires I-CON Systems

Watts Water Technologies, Inc., (NYSE: WTS) (“Watts”) – through its subsidiaries, one of the world’s leading manufacturers and providers of plumbing,

Business Wire
Feb 7th, 2024
Watts Water Technologies, Inc. Elects Rebecca Boll To Its Board Of Directors

NORTH ANDOVER, Mass.--(BUSINESS WIRE)--Watts Water Technologies, Inc. (NYSE: WTS), today announced the election of Rebecca J. Boll as a member of the Board of Directors. Ms. Boll was also appointed by the Board to serve as a member of each of the Governance and Sustainability Committee and Audit Committee of the Board of Directors. Ms

Financial Post
Aug 30th, 2023
Watts Water Technologies Inc. to Acquire Bradley Corporation

Enhances diversification of water solutions portfolio through acquisition of complementary strategic platform that provides the opportunity for further growth …

Business Wire
Oct 19th, 2022
Watts Water Technologies Irá Participar Da Baird Global Industrial Conference 2022

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Business Wire
Oct 19th, 2022
Watts Water Technologies To Participate In The 2022 Baird Global Industrial Conference

NORTH ANDOVER, Mass.--(BUSINESS WIRE)--Watts Water Technologies, Inc. (NYSE: WTS) today announced that Robert J. Pagano, Jr., Chief Executive Officer & President, Shashank Patel, Chief Financial Officer, and Diane McClintock, Senior Vice President FP&A and Investor Relations will present at the 2022 Baird Global Industrial Conference on Wednesday, November 9, 2022, at 7:55 AM Central Time at the Ritz-Carlton Chicago at Water Tower Place, 160 East Pearson Street, Chicago, Illinois. Watts Water Technologies, Inc., through its family of companies, is a global manufacturer headquartered in the USA that provides one of the broadest plumbing, heating, and water quality product lines in the world. Watts Water companies and brands offer innovative plumbing, heating, and water quality solutions for commercial, residential, and industrial applications. For more information, visit www.wattswater.com